Senior Project Manager

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Happy Returns, a UPS Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

📦 Logistics

🛒 Retail

eCommerce • Logistics • Retail

Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.

📋 Description

• Lead complex, cross-functional operational projects from problem definition through recommendation, implementation, and post-launch evaluation • Partner with senior stakeholders across operations and other business functions to identify pain points, clarify objectives, and translate needs into structured project plans • Analyze business processes, workflows, data, and performance trends to identify opportunities for efficiency, cost savings, quality improvement, and scalability • Develop actionable, data-grounded recommendations and guide decision-making through ambiguity • Design and implement new programs, processes, and operating models • Drive continuous improvement by evaluating current-state processes, identifying root causes, and proposing sustainable solutions • Create project documentation, timelines, success metrics, status updates, and executive-ready summaries • Manage execution across multiple workstreams, ensuring accountability, momentum, follow-through, and escalation management • Support change management and adoption efforts • Monitor project outcomes and refine solutions based on results, feedback, and evolving business needs • Improve procurement practices, inventory tracking, transportation performance, logistics, and operational effectiveness

🎯 Requirements

• 7+ years of experience in project management, operations, business operations, continuous improvement, consulting, supply chain, logistics, or a related field • Demonstrated success leading complex, cross-functional projects with measurable business impact • Strong analytical and problem-solving capabilities, including using data for decisions and recommendations • Excellent critical-thinking skills and executive judgment • Comfort making decisions in ambiguous, fast-moving environments • Ability to independently define scope, structure work, and advance initiatives with minimal oversight • Strong communication skills and ability to synthesize complexity and influence stakeholders at multiple levels • Experience improving processes, building programs, or driving operational change from concept through execution • Ability to balance strategic thinking with practical execution in complex operational environments • Broad business curiosity and flexibility across operational topics • High ownership, strong follow-through, and ability to operate as a self-directed leader • Preferred: experience in logistics, transportation, supply chain, reverse logistics, fulfillment, retail operations, or similar environments • Preferred: experience with process improvement methodologies and operational improvement frameworks • Preferred: experience building business cases, conducting root-cause analyses, and presenting recommendations to leadership • Preferred: comfort with systems, spreadsheets, dashboards, and operational reporting tools • Candidates must be authorized to work in the U.S. • Visa sponsorship is not offered

🏖️ Benefits

• Remote work • Equal opportunity employment • No visa sponsorship offered for this role