Director – Technical Implementations

Job not on LinkedIn

🔥 11 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 15%

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Hard Rock Digital

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🎲 Gambling

🎮 Gaming

💰 $85M GROWTH EQUITY NON VC on 2023-03

Gambling • Gaming

Hard Rock Digital is the interactive gaming and sports-betting arm of Hard Rock International and the Seminole Tribe of Florida. It builds and operates the Hard Rock Bet sportsbook and online casino (available on mobile app and desktop) and Hard Rock Games social gaming apps, delivering sports betting, online casino (slots, table games, live casino) and casual/social gaming experiences tied to the Hard Rock entertainment brand. Hard Rock Digital serves as the exclusive vehicle for Hard Rock International and Seminole Gaming for interactive gaming and sports betting on a global basis.

📋 Description

• Define and maintain the multi-year technology strategy and roadmap for Customer Operations platforms • Own architecture governance across Salesforce, AI and automation capabilities, integrations, workflow tools, and vendor platforms • Recommend whether to build, buy, configure, consolidate, or retire technology • Partner with Product, Engineering, Data, Security, Privacy, and Compliance • Translate business priorities into technical roadmaps with scope, ownership, milestones, dependencies, and capacity assumptions • Establish practices for technical discovery, solution design, estimation, change control, release readiness, and post-launch measurement • Own monitoring, alerting, release governance, incident response, on-call coverage, and vendor escalation • Define and track platform-health measures covering reliability, performance, change quality, and operational risk • Lead technology-vendor engagements, including delivery quality, staffing, budget, contractual commitments, and escalations • Lead, coach, and develop a multidisciplinary team across development, quality engineering, and platform operations • Build workforce and sourcing strategy across employees, contractors, and strategic partners • Partner with operational and business leaders to turn needs into technology outcomes • Connect technology investments to customer experience, efficiency, risk reduction, reliability, and return on investment • Establish the operating model, platform inventory, future-state architecture, monitoring, release, incident, escalation, measurement, and succession practices during the first 12–18 months

🎯 Requirements

• Significant experience leading technology platforms, architecture, engineering delivery, or enterprise applications in a complex digital environment • Demonstrated people leadership, including building teams, developing technical leaders, and creating effective operating structures • Experience owning business-critical production platforms and establishing strong observability, release, incident, and problem-management practices • Track record of turning business priorities into practical technical strategies, roadmaps, and delivery plans • Strong architecture judgment across applications, integrations, data flows, vendor platforms, and build-versus-buy decisions • Experience managing technology vendors, services engagements, budgets, and delivery commitments • Executive-level communication skills and ability to make complex technology decisions understandable to nontechnical partners • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent professional experience • Salesforce platform leadership at enterprise scale preferred • Experience with AI, automation, or intelligent-workflow technology preferred • Experience with customer service, contact center, payments, identity, fraud, risk, or compliance platforms preferred • Experience in iGaming, online sportsbook, casino, or another regulated digital industry preferred • Experience leading a mixed workforce of employees, contractors, and strategic partners through organizational or platform transformation preferred

🏖️ Benefits

• Competitive pay and benefits • Flexible vacation allowance • A hybrid / remote working environment • Startup culture backed by a secure, global brand • Diverse and inclusive work environment • Equal opportunity employer

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