Outreach Specialist

🔥 13 hours ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $14 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare • Healthcare Insurance • Home Health

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Place a high volume of outbound calls to secure appointments with licensed Nurse Practitioners for members in their homes • Answer incoming calls from members and case managers and return voicemail messages promptly • Contact Health Plan members to secure appointments for complete health risk assessments • Follow talking points and protocols for member outreach calls • Schedule visits efficiently using scheduling software and available provider capacity • Provide excellent customer service and explain the importance of completing annual assessments • Use up to six software applications simultaneously while members are on the line • Conduct follow-up calls one business day before scheduled visits • Confirm and verify demographic and contact information while following HIPAA guidelines • Verify active insurance status and accurately enter insurance information during patient registration • Escalate field-provider problems or concerns to the manager • Meet performance standards, departmental goals, and metrics • Work with CHA clinical and administrative teams, members, and insurance companies

🎯 Requirements

• High School graduate or equivalent • Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications • Self-motivated and able to work independently • Demonstrable success in quickly building telephonic relationships with prospective customers • Ability to work flexible hours to meet needs in all markets and time zones • Preferred: 1+ year of call center experience, or relevant tele-sales experience • Preferred: Basic knowledge of medical terminology • Preferred: Experience with integrated voice/IT systems

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time • Paid Orientation and Training