Patient Advocate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare • Healthcare Insurance • Home Health

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Serve as the first point of contact for callers with non-clinical inbound inquiries and overflow refill-request calls • Determine when interactions should be transferred or escalated using appropriate judgment and process documentation • Document phone calls, interactions, and medication refill requests promptly in the EHR • Provide exceptional customer service while adhering to call scripts, customer-service standards, and call-quality standards • Communicate clearly and compassionately with patients, family members, providers, facility staff, caregivers, and other external entities • Assist patients and authorized delegates with patient portal access, password resets, and troubleshooting • Adhere to organizational schedules, policies, procedures, quality standards, productivity expectations, and HIPAA requirements • Identify, acknowledge, escalate, and address patient complaints, grievances, and concerns • Collaborate with care-team members to promote quality patient care, satisfaction, and outcomes • Participate in assigned quality-improvement activities

🎯 Requirements

• High school diploma/GED • Graduated from an accredited CNA, PCT, MA or EMT program or 1+ years of healthcare experience • Demonstrated experience with multi-tasking • Strong communication skills (written & spoken) • Strong organizational skills and attention to detail • Proficiency in electronic health records (EHR) systems, call center technology, and Microsoft Office Suite • Ability to communicate effectively with HarmonyCares providers and patient care teams • Ability to communicate effectively with patients, family members, and facility staff • Knowledge of basic principles, practices and techniques in primary healthcare • Ability to read and interpret written information and write clearly and informatively • Ability to speak clearly and persuasively in positive or negative situations, including listening, getting clarifications, and responding well to questions • Familiarity with Medicare and Medicaid insurances and programs (preferred) • EMT certification and experience (preferred) • Medical Assistant certification and experience (preferred) • Experience in Aprima (EHR) (preferred)

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time • Paid Orientation and Training