Patient Health Coordinator, LPN/MA

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $25 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare • Healthcare Insurance • Home Health

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Assist with care coordination efforts and needs for a caseload of paneled patients • Collaborate with cross-functional teams to solve problems and achieve objectives • Liaise between providers and patients by relaying messages, processing referrals and faxes, and handling prior authorizations • Monitor intervention and treatment effectiveness and recommend care-plan adjustments • Collaborate with the integrated care team to problem-solve medical concerns • Advocate for patients during High-Risk Huddles and provide assessments and recommendations • Contact patients discharged from hospitals or emergency rooms to collect information and close care gaps • Identify, document, and resolve problems, goals, and interventions in care plans • Communicate clinical information and instructions to patients, caregivers, facilities, and other entities on behalf of providers • Participate in collaborative care teams and High-Risk Huddles to achieve quality and patient-experience outcomes • Identify and ensure closure of Social Determinant of Health barriers • Proactively monitor patient care through outreach and scheduled checkpoints • Document calls and patient interactions promptly in the EHR according to clinical documentation guidelines and applicable laws • Communicate compassionately and professionally with patients, families, care teams, and external entities • Identify, acknowledge, escalate, and address patient complaints, grievances, and concerns • Adhere to HIPAA and all state and federal laws

🎯 Requirements

• High school diploma/GED • 2+ years of care coordination or healthcare experience • Familiarity with Medicare, Medicare Advantage, and Medicaid insurances and programs • Well-organized, detail-oriented, and able to multitask in a demanding, changing environment • Strong interpersonal communication and active listening skills • Flexibility in addressing changing community needs and program environments • Critical-thinking and sound-judgment abilities • Strong time-management skills • Strong commitment to patient advocacy • Self-directed with excellent problem-solving skills • Knowledge of basic medical terminology • Ability to work independently and as part of a team • Proficiency with EMR software/applications, call center technology, and Microsoft Office Suite • Experience in a community work or healthcare environment • Knowledge of basic principles, practices, and techniques in primary healthcare • Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, Foreign Medical Grad, or Community Health Worker certification (preferred) • Experience in Athena EHR (preferred) • 2+ years of experience delivering exceptional customer service (preferred) • 2+ years of experience in a position involving critical thinking (preferred)

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance • 401K Retirement Plan with company match • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time • Paid Orientation and Training • Day Time Hours with no holidays/weekends • Manageable rosters and visits per day compared to a traditional practice environment