Customer Experience Engineer I/II

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $100k - $135k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Harness

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

🔒 Cybersecurity

Software • SaaS • Cybersecurity

Harness is an AI-native software delivery platform that empowers engineering and DevOps teams to achieve high levels of engineering excellence. It offers innovative DevOps tools such as Continuous Delivery and GitOps, Continuous Integration, Feature Management and Experimentation, Infrastructure as Code Management, and Chaos Engineering. The platform is designed to enhance software delivery through automation and insights, improving developer productivity and experience. Harness integrates security in the delivery pipeline to ensure the integrity of the software supply chain and optimizes cloud spend with its cloud cost management tools. Additionally, Harness AI assists with various aspects of software delivery, leveraging automation to simplify tasks and improve efficiency. Harness's solutions help businesses modernize their DevOps processes, secure software delivery, and optimize cloud expenditures.

📋 Description

• Own customer cases end-to-end, including triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and AWS/GCP/Azure • Participate in occasional customer build engagements, approximately 20–30% of the time, shadowing and co-building alongside a senior engineer • Contribute to customer-facing tooling and small product fixes with Product and Engineering • Turn casework patterns into reusable diagnostics, dashboards, and bug fixes • Lead or actively participate in customer calls and screen shares • Build internal scripts and diagnostic tools to accelerate casework • Develop exposure to AI/LLM-powered internal tooling • Create runbooks, playbooks, and reusable templates for the broader team • Progress toward independently leading customer build engagements • Gain exposure to observability tooling, Infrastructure-as-Code, AI agents/MCP, and secrets management

🎯 Requirements

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role, or equivalent depth from internships, personal projects, or open-source work • Hands-on experience with Kubernetes, ECS, and Docker • Experience with at least one major cloud platform: AWS, GCP, or Azure • Solid grasp of CI/CD concepts and Linux/networking fundamentals • Scripting ability in Python, Node.js, Bash, or similar • Coding experience through coursework, projects, or professional work sufficient to read source code and make small, guided changes • Clear written and verbal communication; comfortable driving customer calls and writing findings for engineers and managers • Ability to learn quickly and work hands-on in unfamiliar systems

🏖️ Benefits

• Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Flexible work schedule • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Monthly, quarterly, and annual social and team building events • Monthly internet reimbursement