Corporate Programs Manager

Job not on LinkedIn

🔥 13 hours ago

🌵 Arizona, California, +21 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

📋 Description

• Develop and lead Altera's enterprise Voice of the Client strategy • Own and administer the Net Promoter Score program, including survey design, analysis, reporting, and action planning • Establish client satisfaction measurement frameworks and benchmarks • Identify client experience trends and emerging risks affecting retention, loyalty, advocacy, and growth • Translate client feedback into actionable recommendations for executive leadership • Partner with Client Success, Marketing, Product, Services, and Sales leaders to improve client outcomes • Develop executive reporting on client sentiment and experience trends • Lead planning, execution, and ongoing management of the Client Leadership Council program • Coordinate executive participation and communication with client council members • Facilitate discussions and track action items and commitments • Lead client insight initiatives, including NPS, Client Leadership Council, satisfaction programs, MID Interviews, Post-Activation Interviews, advisory programs, and strategic feedback initiatives • Develop repeatable processes for collecting, analyzing, and communicating client feedback • Monitor client sentiment across key client segments and integrate feedback into organizational decision-making • Develop and maintain client segmentation strategies • Coordinate Gartner-related client engagement and research participation programs • Analyze client feedback, market research, industry benchmarks, and client profiles • Develop executive-level insights on client needs, market dynamics, and competitive positioning • Provide recommendations to improve engagement, retention, expansion, and go-to-market effectiveness • Serve as strategic partner to Client Success, Marketing, and Sales vice presidents • Facilitate cross-functional alignment and organizational accountability • Establish governance frameworks, objectives, success measures, milestones, and reporting requirements • Develop executive dashboards and scorecards tracking NPS, satisfaction, advocacy, engagement, program outcomes, and retention indicators • Prepare executive presentations, reports, dashboards, and business reviews • Present trends and recommendations to senior leadership • Communicate client insight narratives and actionable recommendations across the organization

🎯 Requirements

• Bachelor's degree in Business, Marketing, Healthcare Administration, Communications, Analytics, or related fields • 8+ years of progressive leadership experience in client experience, client success, strategic programs, marketing, business operations, client insights, or related disciplines • Demonstrated experience leading enterprise-wide client engagement or client experience initiatives • Experience working with executive leaders and senior stakeholders • Strong understanding of NPS, client satisfaction methodologies, Voice of the Client programs, and client journey management • Experience managing cross-functional initiatives in a matrixed organization • Strong analytical and reporting capabilities with the ability to translate data into business recommendations • Excellent communication, presentation, facilitation, and relationship management skills • Proven ability to influence organizational change and drive accountability without direct authority • Preferred: experience in healthcare, healthcare technology, SaaS, or enterprise software environments • Preferred: experience managing executive client councils, advisory boards, or client advocacy programs • Preferred: experience with client experience platforms, CRM systems, survey tools, and business intelligence solutions • Preferred: familiarity with Gartner, KLAS, and other healthcare technology industry benchmarking programs • Preferred: experience developing executive dashboards and client health reporting frameworks • Preferred: program management, change management, or related disciplines • Preferred: experience leading Voice of the Client or Client Success transformation initiatives

🏖️ Benefits

• Flexible (Remote or Office-Based) location arrangement • Travel requirement: up to 35–50%