Manager, Technical Escalations

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $105k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Manage the daily activities of the 8-member Product Specialist team • Oversee internal depot operations and external depot vendors, including 10 internal Fujifilm and staffing members • Resolve general and escalated product and customer issues in the Americas • Provide direction to service personnel on installation and repair problems • Liaise with Fujifilm Tokyo for reporting and escalation of support requests • Monitor critical accounts to achieve quick and effective problem resolution • Measure product and product upgrade performance against benchmarks and improve field performance • Disseminate essential product information and maintain technical communication with service and support personnel • Identify technical gaps and proactively pursue team solutions • Attend training classes at locations throughout the world to stay current on products • Perform related duties as assigned

🎯 Requirements

• 15+ years experience supporting technical service groups • Ability to communicate with vendors and internal & external customers in an efficient and professional manner • Outstanding customer relations skills • Excellent problem-solving and decision-making skills • Highly developed interpersonal skills and ability to work with others • Driver personality that leads and takes charge of projects and situations • Ability to achieve corporate and departmental goals by effectively managing direct reports • Ability to accurately evaluate internal staff and provide feedback to management • Excellent customer communication skills, both verbal and written • Valid state driver's license, Real ID compliant • Passport • Outstanding communication, interpersonal and leadership skills • Excellent organizational and time management skills • Ability to work with cross functional teams • Strong analytical and research capabilities • Experience with CRM systems such as Astea or Salesforce

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • 401k • Paid Time Off • Flexible work environment