Customer Care Team Member

🔥 0 minutes ago

🐊 Florida, Illinois, +8 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harte Hanks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $25M Post IPO debt on 2022-01

Healthcare • Logistics • Consulting

Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.

📋 Description

• Handle outbound calls in a courteous and efficient manner • Meet and maintain outbound calling goals and metrics • Utilize available tools to document all outbound call attempts and results • Gain an understanding of Medicare and Medicaid plans, their benefits, and features • Assist with setting appointments, completing welcome calls, and health assessments • Provide professional consumer experience through effective listening and communication skills • Maintain the company's high standard of ethical conduct • Work closely with internal and external consumer customers • Meet performance measurements including attendance/schedule adherence, average handle time, quality score, goals, and metrics

🎯 Requirements

• Strong customer service and data entry skills • Analytical thinking, excellent listening skills, and attention to detail • Ability to multi-task • Intermediate to advanced experience resolving computer application issues and navigating multiple windows • Ability to navigate and interact with different interfaces while talking • Availability to work flexible shifts including holidays, weekends, and evenings • 1 year or more call center experience preferred • Prior medical or health insurance experience preferred • Knowledge of medical and Medicare terminology helpful • Comfortable with constructive feedback and willing to improve • Must reside in one of the following states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA • Personal Windows 11 Operating System required with webcam and USB headset (equipment not provided) • Stable, high speed internet connection through ethernet • High school diploma or equivalent • Ability to communicate through verbal and written English • Professional grammar and ability to read and write English • Must pass all assessments and systems check

🏖️ Benefits

• 100% Remote Work • Growth opportunities • Medical • Dental • PTO • 401k Company Match • Tuition Reimbursement • Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up