Business Operations Lead

🕒 September 24

🇺🇸 United States – Remote

💵 $105.4k - $155k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Headway

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

📋 Description

• Drive complex, cross-functional initiatives that advance pod-level objectives • Identify opportunities, address dependencies, and ensure stakeholder alignment • Build and operate scalable workflows and processes from 0→1 • Improve efficiency, reliability, and throughput across the assigned domain • Use data tools to extract insights and validate assumptions • Synthesize findings into recommendations guiding pod and organizational priorities • Plan, execute, and deliver initiatives end-to-end • Set objectives, timelines, and success metrics • Drive accountability across functions without formal authority

🎯 Requirements

• 5+ years of experience in operational roles at high-growth companies • Background in consulting, finance, or business operations preferred but not required • Ability to deconstruct complex problems into structured, testable components • Comfort working through ambiguity • Proficiency with AI and data tools such as Looker, Excel, SQL, and dashboards • Ability to design scalable systems, workflows, playbooks, and standards • Ability to coordinate resources and align priorities across teams • Ability to make decisions while anticipating downstream impacts • Motivation to improve access to affordable mental healthcare • Must be authorized to work in the United States for any employer • Must disclose whether visa sponsorship is required

🏖️ Benefits

• Equity opportunities • Robust health and wellness benefits • Retirement savings • Meaningful ownership opportunities through equity • Reasonable accommodations for persons with disabilities

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