Software QA Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Lead and manage the company-wide QA team, including offshore employees • Set expectations, assign work, provide feedback, and maintain accountability • Assess team capabilities, identify skill gaps, and establish training and development plans • Mentor staff in testing techniques, automation, troubleshooting, and collaboration • Conduct performance reviews and support hiring, onboarding, and career development • Coordinate work across locations and time zones • Lead QA planning across Health Advocate’s software portfolio • Evaluate and prioritize QA support requests based on business value, product risk, delivery commitments, and capacity • Balance delivery needs with automation, technical improvements, and new testing approaches • Review test cases, automated suites, environments, test data, and documentation for gaps and maintenance needs • Develop a long-term QA improvement plan and communicate staffing constraints and technical tradeoffs • Create and review full-stack test strategies and plans covering interfaces, APIs, services, databases, servers, connectivity, and integrations • Validate complete user workflows, data integrity, and system interactions • Design, guide, write, review, debug, and maintain automation for web, API, Windows desktop, and mobile products • Guide functional, exploratory, integration, regression, performance, and load testing • Investigate failures across application layers using logs, database queries, service responses, and diagnostic evidence • Integrate automated testing into CI/CD pipelines • Oversee test environments, test data, testing infrastructure, automation frameworks, and test execution systems • Evaluate and apply AI tools for testing, automation, analysis, and documentation • Partner with product, design, and engineering teams to clarify expected behavior and identify risks • Promote shared responsibility for quality and developer-owned testing • Execute tests and exploratory testing to understand products and investigate issues • Ensure test coverage reflects realistic usage, failure conditions, and business-critical workflows • Communicate defects, coverage gaps, dependencies, and release risks • Review regression, performance, and load results and provide release-readiness assessments and recommendations • Initially assess staff capabilities, prioritize QA support and staffing, review testing assets, and develop a long-term improvement plan

🎯 Requirements

• Must reside in the United States • A completed bachelor’s degree or higher • Substantial software QA experience, including hands-on automation design and implementation • Experience managing technical employees or serving as a technical team lead responsible for work assignments, mentoring, and delivery accountability • Experience managing or leading offshore technical resources and coordinating work across time zones • Proficiency in at least one modern programming language, with ability to write, review, debug, and maintain automation code • Full-stack testing experience spanning user interfaces, APIs, backend services, databases, and system integrations • Ability to investigate issues involving application servers, connectivity, data flow, and dependencies • Experience designing and executing performance and load tests and interpreting results • Experience testing cloud-hosted applications or services • Working knowledge of database querying and data validation • Working knowledge of CI/CD pipelines, defect management, and software delivery practices • Practical professional experience using AI tools, including prompting AI assistants for coding, testing, analysis, or documentation • Ability to assess technical capabilities, prioritize competing needs, and balance business commitments with technical improvements • Strong communication skills and ability to work effectively with technical teams and business leaders • Preferred: degree in a technical or quantitative field • Preferred: formal people-management experience, including performance reviews, hiring, and career development • Preferred: Git repositories and version control workflows • Preferred: Windows desktop application testing and automation • Preferred: mobile application testing and automation • Preferred: security and privacy testing • Preferred: familiarity with HIPAA and protected health information practices • Preferred: experience improving QA practices across multiple products or teams • Preferred: Selenium, Cucumber or other BDD frameworks, TestNG, Appium, BrowserStack, Postman, or comparable testing tools

🏖️ Benefits

• Training and supportive supervisors and staff • Room for growth and internal promotion opportunities • Fully remote work from a home office • Opportunity to lead and develop a technical QA team • Opportunity to influence software quality, reliability, and performance • Opportunity to stay close to technology while shaping people, processes, and strategy

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