Supervisor, Digital Clinic Operations

🔥 30 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Healthcare Outcomes Performance Co. (HOPCo)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 Private equity on 2019-02

Healthcare • B2B • SaaS

Healthcare Outcomes Performance Co. (HOPCo) is the largest orthopedic value-based care organization in the U. S. , specializing in comprehensive musculoskeletal (MSK) care delivery, management, and value creation. Led by orthopedic physicians and executives, HOPCo operates an accredited MSK clinically integrated network and offers practice partnership and health system solutions, payor-facing population health and value-based care programs, analytics and outcomes reporting, and digital patient engagement tools to align stakeholders, improve outcomes, and lower total MSK costs.

📋 Description

• Coach and lead all staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results • Support Value-Based Care programs and initiatives • Demonstrate outcomes through established metrics and patient satisfaction surveys • Lead staff to efficiently direct patient flow throughout the clinic • Assist with checking patients in and out and entering medical history into the EMR as needed • Supervise all clinic staff and serve as the primary contact for Digital Clinic support staff • Manage clinic operations and assigned audits • Ensure new hires are trained and follow Standard Operating Procedures and workflows • Lead ongoing quality monitoring of staff competencies and assist with staff training and education • Complete employee evaluations and administer corrective actions • Conduct regularly scheduled staff meetings and daily/weekly/monthly staff huddles • Interact with patients and customers daily to resolve issues and concerns • Partner with providers and staff to provide excellent customer service • Assign staffing and schedules • Create and maintain an employee engagement program • Hold regularly scheduled 1:1s with Digital Clinic support staff for feedback and coaching • Block/unblock provider templates and monitor and assign patient rescheduling • Oversee time and attendance • Coordinate collection of patient copayments and past-due accounts when applicable • Ensure verification of demographic and insurance information • Complete onboarding and training for Digital Clinic support staff • Ensure compliance, confidentiality, documentation, regulatory audit readiness, and SOP adherence • Develop, review, and maintain SOPs and workflows with VBC Digital Clinic leadership • Coordinate and assign daily tasks for efficient Digital Clinic operations • Review operational and scheduling data to optimize schedules, productivity, and resource utilization • Monitor staffing capacity, workload, and patient volume to identify coverage needs • Evaluate productivity and schedule utilization to improve efficiency and team capacity • Adjust staffing and schedules based on patient demand, workload, and operational needs • Participate in interviews and candidate selection • Achieve productivity, patient access, quality, employee engagement, and patient satisfaction goals • Analyze operational dashboards and KPIs to identify trends, staffing needs, workflow opportunities, and performance improvement initiatives • Monitor clinic productivity, patient access metrics, no-show rates, and service-level performance

🎯 Requirements

• High school diploma/GED or equivalent working knowledge preferred • Associate's degree in Healthcare Administration, Business Administration, or related field preferred • Equivalent combination of education and experience may be considered • Minimum of three years of working experience in a medical practice or clinic • Previous supervisory experience in a medical clinic setting preferred • Orthopedic/MSK clinic experience preferred • Virtual/remote clinic experience preferred • Virtual care, telehealth, or remote workforce management experience preferred • Value-Based Care experience strongly preferred • Excellent interpersonal and communication skills • Ability to generate creative and innovative approaches to solve problems • Proficiency with EMR systems • Experience with telehealth platforms • Proficiency with Microsoft Teams, Outlook, Excel, and reporting tools • Experience with workforce management and scheduling systems • Knowledge of front office procedures and patient flow • Knowledge of clinic payment policies and procedures • Knowledge of medical terminology • Knowledge of medical insurance plans • Skill in effective management of clinic staff • Skill in training/mentoring front office staff • Skill in delegating work duties to staff • Skill in creating/maintaining a professional and pleasant atmosphere • Ability to resolve customer service issues and identify areas of improvement • Ability to establish and maintain positive relationships with patients, families, providers, and staff • Ability to analyze workload requirements and schedule front office staff appropriately • Must acknowledge and adhere to HOPCo's Mission, Vision, and Values

🏖️ Benefits

• Full-time remote work arrangement

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