Training Facilitator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $69k - $79k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Develop call center education materials, including written and digital presentations, how-to manuals, and instructional videos • Prepare procedures and policies regarding call handling techniques and appropriate agent conduct • Schedule and conduct training sessions on various call center topics for new employees • Train experienced employees on new or updated call center procedures and scripts • Observe daily call center operations and identify areas for improvement • Monitor recorded calls to identify training opportunities and upskilling requirements • Liaise with team leaders and managers to conduct on-the-job coaching • Measure training effectiveness and prepare individual or team progress reports

🎯 Requirements

• A bachelor's degree and additional certification in business leadership, eLearning software, or adult education and training is preferred • At least 4 year's experience working as a call center trainer or team leader • Familiarity with learning management systems • Excellent knowledge of customer service best practices • Strong teaching abilities, communication and mentoring skills • Ability to provide leadership to personnel in a fast-paced and stressful work environment • Ability to work remotely and independently • Candidates may be required to go through a pre-employment criminal background check

🏖️ Benefits

• Remote work environment • Hybrid or remote work environment • May require travel dependent on company needs • Reasonable accommodations for individuals with disabilities • Equal opportunity employer committed to workforce diversity