Operations Manager

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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• Jobs at this company usually fill in 39 days.

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Manage a remote team covering escalations, emerging issues management, and a wide variety of client needs • Create and maintain a culture of excellence that inspires the team to do their best work • Perform or schedule training as needed to ensure seamless transition of processes • Collaborate with stateside stakeholders to ensure offshore teams consistently exceed hospital expectations • Monitor performance to ensure the team follows procedures correctly • Track and report outcomes proactively and consistently • Act as the point of contact for the team and remove roadblocks to resolve complex issues • Establish team goals, measure progress, and share results • Shape the team vision by enabling a frictionless environment and identifying trends and opportunities for operational improvements • Perform other related duties as required

🎯 Requirements

• Bachelor’s degree • Experienced with using MS Office including Excel and PowerPoint • Minimum of 3 years of experience in healthcare • Working knowledge of HIPAA, 21st Century Cures Act, Information Blocking requirements, etc. (ideal, not required) • Customer-centric, ambitious, highly organized, detail-oriented • Excellent managerial skills • Strong verbal and written communication skills • Strong focus on continuous improvement, KPI development, improving team cohesion and communication • Strong understanding of confidentiality requirements • Adhere to all HIPAA regulations and organizational privacy and security policies • Timely completion of all required company-sponsored and regulatory training programs

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