Heartbeat Health
11 - 50 employees
🏥 Healthcare
⚕️ Healthcare Insurance
📡 Telecommunications
Healthcare • Healthcare Insurance • Telecommunications
Heartbeat Health is a revolutionary healthcare company focused on transforming cardiovascular care through virtual-first cardiology. By leveraging device connectivity and real-time clinical data, they provide accessible, high-quality cardiovascular care remotely, offering services such as televisits, same-day diagnostic reads, and comprehensive care programs. Heartbeat Health aims to make heart health care more accessible and effective, using a nationwide model that allows for coordinated delivery between patients, cardiologists, and primary care physicians. They collaborate with various partners to create a seamless, connected health experience, both synchronously and asynchronously. Their approach simplifies complex care processes into manageable steps, improving patient outcomes and engagement, especially in regions with limited access to cardiologists.
Patient Experience Coordinator
🔥 12 hours ago
Where this job comes from
Posted on Heartbeat Health's careers page, not through a job board
First seen by Remote Rocketship 12 hours ago
Still open on Heartbeat Health's site. Checked 3 minutes ago.
Heartbeat Health
11 - 50 employees
🏥 Healthcare
⚕️ Healthcare Insurance
📡 Telecommunications
Healthcare • Healthcare Insurance • Telecommunications
Heartbeat Health is a revolutionary healthcare company focused on transforming cardiovascular care through virtual-first cardiology. By leveraging device connectivity and real-time clinical data, they provide accessible, high-quality cardiovascular care remotely, offering services such as televisits, same-day diagnostic reads, and comprehensive care programs. Heartbeat Health aims to make heart health care more accessible and effective, using a nationwide model that allows for coordinated delivery between patients, cardiologists, and primary care physicians. They collaborate with various partners to create a seamless, connected health experience, both synchronously and asynchronously. Their approach simplifies complex care processes into manageable steps, improving patient outcomes and engagement, especially in regions with limited access to cardiologists.
📋 Description
• Proactively connect with patients via phone, text, and email. • Coordinate virtual appointments and schedule diagnostic testing, including stress tests and echocardiograms. • Support ongoing patient engagement. • Deliver a high-quality, concierge-level patient experience. • Assist patients with technical questions and navigate virtual care platforms. • Ensure patients feel informed and supported throughout their care journey. • Maintain accurate patient information and document interactions. • Identify opportunities for process improvement. • Support efficient daily clinic operations. • Collaborate with clinical and operational teams to improve patient workflows. • Support new healthcare programs and contribute to the growth of virtual care services.
🎯 Requirements
• Bachelor’s degree in a relevant field, such as Social Work, Communications, Education, Sociology, Psychology, Health Sciences, or a related discipline. • At least 6 months of professional work or internship experience, preferably in a customer-facing or service-oriented environment. • Experience in high-touch, customer-facing roles such as hospitality, retail, food service, or call centers. • Strong interpersonal and communication skills. • Passion for helping others, building relationships, and creating positive experiences. • Genuine enthusiasm for supporting patients and making a meaningful impact on their healthcare experience and outcomes. • Comfortable navigating technology, maintaining accurate records, and learning new systems and healthcare platforms. • Ability to manage multiple priorities, maintain accurate documentation, and provide timely follow-up. • Ability to consistently work Monday through Friday, 9:00 AM–5:00 PM Pacific Time (PST/PDT), regardless of location.
🏖️ Benefits
• Medical coverage • Dental coverage • Vision coverage • Paid time off • Paid holidays • Sick time • 401(k) • Additional benefits designed to support you and your family • Remote-first work environment
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