Field Service Technician, Postpress Mechatronic

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Heidelberg Materials

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions, with leading market positions in cement, aggregates, and ready-mixed concrete. The company operates in around 50 countries and employs approximately 51,000 people at nearly 3,000 locations. Heidelberg is committed to environmental responsibility and is a front runner in achieving carbon neutrality and promoting a circular economy in the building materials industry, while also focusing on digitalisation to provide new opportunities for customers.

📋 Description

• Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment • Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment • Work with assigned qualified riggers to install and/or move new or used equipment • Return all parts noted as unused, out of box failures, wrong part sent, etc. • Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.) • Keep dispatch team informed on the amount of time you expect will be required to complete a particular job, update when or if situation changes • Keep customer updated on your ETA and status of repairs • Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards. • Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs. • Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training. • Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team. • Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines. • Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.

🎯 Requirements

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology • Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations • Technical degree a plus. • High School Diploma or equivalent. • 5 to 10 years of field service experience.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off