Account Manager

🔥 40 minutes ago

🏛️ District of Columbia, Illinois, +4 more states – Remote

🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Mongoose

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Mongoose is a Conversation Intelligence Platform designed specifically for higher education, enabling institutions to enhance enrollment, student success, and alumni engagement through empathetic and AI-powered communication. It provides tools for real-time, two-way conversations via text, chat, and WhatsApp, transforming how colleges and universities interact with students and alumni. By leveraging data-driven insights, Mongoose helps institutions improve engagement, retention, and fundraising outcomes while maintaining compliance and ensuring secure communication.

📋 Description

• Own the client renewal process and lead expansion efforts, including upsells and cross-sells • Meet or exceed assigned renewal and expansion quotas • Develop strategic retention and growth plans with the Customer Success Manager • Build pipeline through focused weekly outbound activities • Expand Mongoose’s footprint within schools by introducing solutions to new departments and teams • Build client relationships through strategic outreach and Mongoose Quarterly Reviews • Partner with the Client Success Manager on commercial strategy, adoption, value realization, and client outcomes • Collaborate with Marketing on new offerings, success stories, and client updates • Collaborate with Leadership to identify risks and develop solutions • Share customer insights and ideas with Product • Represent Mongoose at industry events, conferences, and trade shows • Track client health metrics and maintain accurate HubSpot CRM records • Share internal insights and updates to support alignment and strategy

🎯 Requirements

• Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment • Consistent track record of exceeding targets • Ability to build healthy pipelines, convert with strong win rates, and drive renewals through upsells and cross-sells • Exceptional communication skills • Strong strategic-thinking and proactive problem-solving abilities • Ability to translate data into actionable insights • Experience with CRM systems; HubSpot expertise is a bonus • Ability to collaborate with Marketing, Product, and Client Success • Higher education experience is a plus, not a must • Willingness to represent Mongoose at industry events, conferences, and trade shows, including onsite visits and travel as needed

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 401K with company match: 100% of the 1st 3% and 50% of the next 2% • Flexible PTO • Competitive Leave Policies • 13 paid holidays, including a week off between Christmas and New Year’s • Remote work arrangement