Behavioral Health Virtual Assistant

Job not on LinkedIn

🕒 August 27

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Support a private behavioral health practice with front-desk, patient communication, and general administrative operations • Communicate with patients through phone, text, and email • Respond to and triage incoming patient messages • Route messages to the appropriate team member • Manage routine patient questions and requests before escalation • Assist patients with general administrative and front-desk needs • Set up new patients and maintain accurate patient information in SimplePractice • Help patients access, set up, and navigate the SimplePractice patient portal • Complete forms and documentation using information in patient records • Transfer records from shared files into designated report templates according to established schedules • Manage referrals, including sending referral information and responding to routine referral questions • Complete recurring administrative and operational tasks supporting providers and the practice • Follow SOPs, workflows, and schedules consistently • Identify issues requiring provider or supervisor attention and escalate appropriately

🎯 Requirements

• Prior experience in a behavioral health, healthcare, medical practice, or similar clinical setting • Hands-on experience with SimplePractice preferred; experience with another EHR is acceptable for candidates willing to learn SimplePractice • Clear, neutral spoken English with a professional and confident phone manner suitable for communicating with U.S. patients • Strong written English and professional email and text communication • Excellent attention to detail and accuracy when handling patient information and administrative records • Comfortable performing repetitive, detail-oriented tasks while maintaining consistent quality • Ability to follow SOPs and established workflows precisely • Reliable, self-directed, and able to manage assigned work independently • Strong organizational and time-management skills • Understanding of HIPAA and patient confidentiality • Comfortable working within a controlled virtual desktop environment and following security requirements • Minimum 50 Mbps upload and download internet speed • Verified backup internet connection required; mobile phone hotspots are not acceptable • Backup power source required, such as a UPS or generator • Quiet, professional workspace suitable for voice work • Noise-canceling headset required • Reliable computer capable of running software systems and softphone simultaneously • Windows 11 or the most recent Apple OS/update • Professional and patient-focused attitude • Dependable and punctual • Strong problem-solving skills • Friendly, empathetic, and customer-service oriented

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Stable, long-term account placements (not gig-style work) • Supportive team culture across all accounts • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Potential for increased hours or additional accounts based on performance • Strengthen your resume with verified, legitimate U.S. client experience • Recognition for loyalty and growth