Quality Assurance Manager

🔥 14 hours ago

🐊 Florida, Virginia – Remote

🐊 Florida – Remote ⚔️ Virginia – Remote

💵 $77.5k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Oversee a territory of 100+ hotels • Conduct comprehensive and routine Quality Assurance evaluations • Ensure cleanliness, safety, and adherence to Hilton brand standards • Apply knowledge of product replacement cycles, renovations, and physical upgrades • Navigate complex situations while balancing Brand integrity with owner and partner expectations • Address internal inquiries and communications verbally and in writing • Participate in Consistency exercises • Monitor travel expenses against monthly and yearly goals • Participate in activities outside of QA to gain knowledge of other departments • Work with senior leaders, property teams, Quality Auditors, Area Managers, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, Human Resources, owners, and management company representatives • Answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans • Manage territory, expenses, completed audits, and annual goals • Coordinate travel plans and hotel scheduling, ensuring downtime work is completed and submitted by deadlines • Review audit findings with property leadership and provide actionable insights • Prepare detailed reports with supporting images for internal analysis

🎯 Requirements

• Five (5) years of management experience in Hotel Operations • Three (3) years of experience as a General Manager, Executive Committee Member, or Director • Valid Driver's license • Willingness to travel 90% of the time • BA/BS Bachelor's Degree (useful, not required) • Local to the state of Florida (useful, not required) • Fluency in a foreign language (useful, not required) • Food Safety certification (useful, not required) • Proficient in Microsoft Office products (useful, not required) • Working knowledge of product replacement cycles, renovations and physical upgrades (useful, not required) • Problem resolution and consulting skills to mitigate potential conflicts/issues (useful, not required)

🏖️ Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program • Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount • Paid parental leave for eligible Team Members, including partners and adoptive parents • Dedicated caregiving concierge services • Crisis Concierge support • Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members • Generous paid time off (PTO) • Health and welfare benefits, including health plans, dental cleanings, and vision coverage • Retirement plans • Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions

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