Application Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HNL Lab Medicine

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧬 Biotechnology

Healthcare • Biotechnology

HNL Lab Medicine is a leading full-service medical laboratory headquartered in Allentown, Pennsylvania. The company specializes in a wide range of clinical diagnostic testing services, which include areas such as molecular diagnostics, anatomic and forensic pathology, and various laboratory procedures like blood banking, immunology, and microbiology. With over 60 locations across Pennsylvania and New Jersey, HNL Lab Medicine serves approximately 3 million patients and 12,000 healthcare providers annually, offering quality testing and personalized service to enhance healthcare outcomes.

📋 Description

• Support, enhance, and maintain software infrastructure, applications, and devices • Provide technical support to end users, team members, clients, and vendors by troubleshooting, researching, analyzing, and resolving system issues • Escalate complex issues, monitor requests through resolution, and keep stakeholders informed • Ensure the safety, confidentiality, and security of employee and patient information in compliance with policies, procedures, and regulatory requirements • Serve as primary point of contact for support requests; triage issues, prioritize work by severity and impact, and coordinate timely resolutions • Monitor and maintain system performance so applications and interfaces meet clinical and business requirements • Configure, maintain, and document system definitions across multiple applications • Develop and maintain expertise in supported applications and integrated systems • Participate in testing, implementation, and support for upgrades, vendor releases, interfaces, defect resolution, migrations, and other technology initiatives • Collaborate with cross-functional teams to identify solutions, implement enhancements, configure tools, and educate users • Maintain documentation for applications, system changes, configurations, policies, procedures, and audit requirements • Build positive stakeholder relationships, manage expectations, and deliver high-quality customer service • Assist with onboarding, training, and development of new hires and team members • Manage multiple priorities and participate in on-call rotations, including evenings, weekends, and holidays as required • Perform other duties supporting department, organization, and health system objectives

🎯 Requirements

• Bachelor's degree from a four-year college or university in Medical Technology, Information Science, or related field; or one to two years of related experience and/or training; or equivalent combination of education and experience • Knowledge of healthcare operations and data structures and use of information system applications in a practicing healthcare environment preferred • Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations • Ability to write reports, business correspondence, and procedure manuals • Ability to present information and respond to questions from managers, clients, customers, and the general public • Ability to work with probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions • Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions • Proficiency in Windows operating systems, Microsoft Office Suite, and common business applications • Strong troubleshooting skills and ability to diagnose and resolve technical issues efficiently • No certifications needed

🏖️ Benefits

• Equal opportunity employment • Employment opportunities regardless of protected characteristics in accordance with applicable federal, state, and local regulations • Educational programs and/or social activities