Personal Lines Insurance Customer Service Representative

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $22 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Holman

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

🏭 Manufacturing

Insurance • Consulting • Manufacturing

Holman is a company that provides a unique set of complementary services related to the automotive industry. They specialize in fleet management, upfitting, vehicle sales, parts and logistics, and insurance solutions. Holman also engages in growth ventures that invest in the future of mobility, listening to customer needs and creating tailored solutions.

📋 Description

• Handle incoming customer phone calls and resolve issues or reroute calls to team members. • Follow up with customers to ensure requests have been met. • Process policy changes, answer billing questions, issue insurance documents and certificates, and handle service requests by phone, email, or mail. • Organize, scan, and electronically file insurance policy documents and customer information. • Assist with policy audits, uploading/downloading information, and customer retention efforts. • Answer prospect and customer questions about insurance coverage, policy provisions, discounts, pricing, and related information. • Participate in renewal retention efforts, including audits, surveys, questionnaires, thank-you calls, mailings, and customer-care initiatives. • Work with management to achieve premium, retention, and growth targets. • Act as a brand ambassador for the insurance group at Holman functions and across the organization. • Collaborate with Account Representatives and customer-service personnel, assist new employees, train others on the business operating system, and share successful processes. • Complete administrative tasks including incoming and outbound calls, email responses, filing, mail distribution, community and corporate events, carrier communications, and finance/accounting support.

🎯 Requirements

• Four-year college degree or demonstrated equivalent experience as determined by department management. • A Florida 2-20 Property & Casualty License required. A Florida 20-44 license may be considered for the right candidate. • Candidates must have an insurance license or be able to sit for and pass state licensing exams for both Property and Casualty. License issuance will be required within 90 days of joining the Holman organization. • Property and Casualty insurance experience is preferred, but not required. • Some flexibility in work schedule, including evening and Saturday hours. • Qualified candidates will also be able to travel within the local NJ and PA markets for meetings, prospecting calls and network development. • Highly organized and exceptional at following-up on assigned tasks. • Focused on learning and personal growth. • Become acquainted with, and a robust user of, the Agency Management System. • Goal driven, self-motivated and comfortable with individual accountability while also being collaborative and comfortable working in a team environment. • Ability to develop genuine relationships with selected business partners and fellow team members. • Outgoing and able to inspire and motivate potential referral sources. • Excellent writing and communication skills.

🏖️ Benefits

• Health Insurance • Vision Insurance • Dental Insurance • Life and Disability Insurance • Flexible Spending and Health Savings Accounts • Employee Assistance Program • 401(k) plan with Company Match • Paid Time Off (PTO) • Paid Holidays, Bereavement, and Jury Duty • Paid Pregnancy/Parental leave • Paid Military Leave • Tuition Reimbursement