Sales Support Specialist

🔥 13 minutes ago

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Sandvik

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1862

🏭 Manufacturing

💰 Post-IPO Debt on 2022-09

Manufacturing • Mining • Infrastructure

Sandvik is a global, high-tech engineering group that provides innovative solutions aimed at enhancing productivity, profitability, and sustainability within the manufacturing, mining, and infrastructure industries. With a strong focus on engineering and sustainability, Sandvik strives to advance the world through smarter solutions and important shifts. The company is known for its commitment to sustainable practices, innovation, and its supportive policies such as global parental leave. Operating on a global scale, Sandvik continues to be a positive force in shaping the future of industry with expertise and innovation.

📋 Description

• Process customer orders, contracts, renewals, software licenses, and related documentation • Coordinate with sales, finance, technical support, service, logistics, and delivery teams to resolve order issues and ensure smooth delivery • Provide customers and internal stakeholders with updates on order status and next steps • Ensure compliance with pricing guidelines, approval processes, and company policies • Support improvements to sales operations processes and workflows • Maintain accurate customer, prospect, contract, and opportunity records in CRM systems • Support sales forecasting, reporting, and pipeline management through data maintenance • Organize and maintain commercial documentation and customer records • Act as a key contact for administrative customer inquiries regarding orders, renewals, documentation, and delivery schedules • Escalate and help resolve issues to ensure a positive customer experience • Support consistency and best practices across sales support activities and regions • Deliver responsive, professional, and solution-oriented support to customers and internal stakeholders • Help ensure accurate and timely processing of orders, contracts, invoices, and renewals • Contribute to continuous improvement and standardization of sales support processes

🎯 Requirements

• Bachelor's degree in Business Administration, Finance, Sales Administration, or a related field, or equivalent practical experience • 3–5 years of experience in sales support, customer administration, order processing, renewals, or similar business operations • Experience with CRM and ERP systems such as Salesforce, SAP, Microsoft Dynamics, or similar platforms • Experience in software, manufacturing, industrial technology, or other B2B environments is a plus • Understanding of sales administration, order processing, customer documentation, and commercial operations • Familiarity with CRM and ERP systems and business reporting processes • Basic knowledge of software licensing or subscription-based business models is advantageous • Strong proficiency in Microsoft Excel, Word, Outlook, and Teams • Excellent attention to detail and organizational skills • Strong communication and relationship-building abilities • Ability to prioritize multiple tasks and work independently • Proactive problem-solving and customer-first mindset • Adaptability in a fast-paced, evolving environment • Fluent in English; additional languages are a plus • Limited travel, generally up to 10%, for occasional team meetings, training sessions, or business events

🏖️ Benefits

• Remote work arrangement • Limited travel, generally up to 10%, for occasional team meetings, training sessions, or business events • Opportunity to work with experienced professionals across multiple functions • Contribution to meaningful business outcomes • Global team environment • Work supporting the growth of a leading software organization