Customer Service Representative – Print Production

Job not on LinkedIn

🔥 9 minutes ago

🌵 Arizona, Colorado, +21 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Minted

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🏪 Marketplace

🛍️ eCommerce

🛒 Retail

💰 $208M Series E on 2018-12

Marketplace • eCommerce • Retail

Minted is an online marketplace that connects consumers with independent artists. The platform provides a wide variety of custom-designed products including art, stationery, and home decor. Minted holds design competitions that allow artists to submit their work, where the community can vote on their favorite designs to be sold on the site. In addition to its marketplace, Minted offers various customization services and promotes a community-centric approach to unique product offerings. The company is committed to supporting artists by offering them a platform to reach a broad audience and championing exceptional design.

📋 Description

• Respond to customer calls, emails, and chats according to policies and procedures • Resolve customer concerns with accurate, empathetic information • Act as the primary expert for live contacts, specializing in phone support • Guide customers through the order replacement process and create replacement orders in real time • Identify root causes and provide immediate solutions • Review incoming requests to distinguish internal errors from customer-driven changes • Vet and document cases accurately at intake • Navigate Adobe Illustrator and Photoshop files to diagnose print issues • Proofread and edit design files as needed • Work cross-functionally to transition customers from general support to the Print Quality queue • Record detailed technical data in Salesforce to track trends and recurring print/design issues • Prepare replacement order requests for Processing Team fulfillment • Collaborate with the Print Quality team on best practices and consistency • Support general customer service tasks during peak seasonal periods

🎯 Requirements

• Must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI • Excellent written and verbal communication skills • Ability to adjust tone for live interactions • Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro • Lightroom proficiency is a plus • Ability to think critically and solve complex print and design problems on the fly • Experience with Salesforce Lightning and Google Suite • Ability to work effectively in a remote, team-oriented environment • Ability to engage effectively with coworkers and accept feedback • Ability to work a schedule including at least one weekend day • Ability to prioritize multiple tasks in a fast-paced, high-volume environment • Ability to remain calm and focused while troubleshooting errors during live customer interactions • Receptiveness to change and evolving priorities as seasonal volume shifts

🏖️ Benefits

• Seasonal role starting in September through December 2026 • Remote work arrangement • Opportunity to support a global marketplace connecting independent artists with consumers • Human review in AI-supported hiring and employment processes