Executive Escalations – Customer Solutions

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Executive

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏗️ Construction

📦 Logistics

🛒 Retail

💰 Debt Financing on 2007-07

Construction • Logistics • Retail

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Take inbound communications from internal and external customers via telephone, letters, email, and social networks • Provide excellent customer service through active listening and professional communication • Identify, categorize, and resolve root causes of customer issues, including technical support for installations and parts inquiries • Escalate unresolved problems to the appropriate department leader • Take ownership of customer issues and provide complete end-to-end resolution using available resources • Handle inbound customer concerns, outbound customer follow-up, and issue resolution • Follow up with internal and external resources on customer issue resolution

🎯 Requirements

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Associate's degree preferred • Proficient in SAP/CRM, IBM, Outlook, and common web applications • Retail experience, including suggestive selling skills • Home improvement experience • Technical aptitude for troubleshooting • Ability to partner with internal and external business partners • High school diploma and/or GED • Minimum 2 years of work experience • Negotiating/influencing skills • Excellent verbal and written skills • Attention to quality and detail • Microsoft Windows/Office proficiency • Proficient typing/keyboarding skills • Multitasking capability and time/case management skills