Senior Manager, Workforce Engagement

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $117.5k - $130.5k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Own the strategy for improving Care Pro retention, hours worked, and workforce participation • Build and scale engagement programs across the Care Pro journey, including onboarding, early tenure, ongoing engagement, recognition, community building, and career development • Develop hypotheses, design experiments, and translate successful learnings into scalable programs and operating models • Develop a deep understanding of the Care Pro journey, identify engagement barriers, and create opportunities for Care Pros to feel supported, recognized, connected, and empowered to grow • Establish program success measures, evaluate performance across markets and Care Pro segments, and connect engagement investments to measurable workforce and business outcomes • Partner with Workforce, Care Operations, regional teams, and corporate functions to drive program awareness, adoption, and consistent execution across a large, distributed workforce • Lead initiatives from concept through implementation and ongoing evaluation, scaling effective programs and redesigning or retiring programs that do not deliver meaningful impact

🎯 Requirements

• 8–10+ years of experience in program management, workforce engagement, employee experience, customer experience, community building, or a related field • Demonstrated experience designing and scaling programs that drive measurable improvements in retention, participation, utilization, or engagement • Strong analytical skills and experience using data to identify opportunities, develop hypotheses, measure outcomes, and inform decisions • Experience designing and leading experiments, pilots, or continuous improvement initiatives, with the ability to translate learnings into scalable solutions • Proven ability to lead complex, cross-functional initiatives from concept through implementation and ongoing optimization • Strong program management skills, including the ability to prioritize, manage multiple workstreams, and execute effectively in a fast-paced environment • Excellent written and verbal communication skills, with the ability to influence stakeholders and translate complex ideas into clear, compelling messages • Creative, resourceful, and comfortable operating in ambiguity, with a bias toward action, learning, and measurable impact • Ability to balance strategic thinking with hands-on execution, building programs that are meaningful to participants and operationally sustainable • Experience in healthcare, home care, frontline workforce management, or other people-centered service environments preferred

🏖️ Benefits

• Equity • 401(k) with up to a 4% match • Medical, dental and vision coverage, including zero cost plans for employees • Short Term Disability, Long Term Disability and Life Insurance fully employer paid • Voluntary additional Life Insurance option • Generous time off program • Mental health benefits • Wellness program • Discount program

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