Staff Technical Support Engineer

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Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

Horizon3.ai's mission is to help you find and fix attack vectors before attackers can exploit them. NodeZero, our autonomous penetration testing solution, enables organizations to continuously assess the security posture of their enterprise, including external, identity, on-prem, IoT, and cloud attack surfaces.

📋 Description

• Serve as the ultimate escalation point for enterprise customers • Drive root cause analysis on systemic and recurring problems • Lead cross-functional initiatives with engineering, product, and sales teams • Own the design and review of customer environment architectures • Define and refine support processes, SLA frameworks, and escalation paths • Mentor and technically develop senior and junior team members alike • Identify emerging technology trends and proactively introduce capabilities, tooling, and practices

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience) • 8+ years of relevant industry experience in technical support, systems administration, or cloud operations • Expert-level proficiency in Linux administration, including advanced performance tuning and security hardening • Experience in supporting or implementing cybersecurity tools and solutions • Demonstrated experience leading production incident response in high-availability environments • Deep hands-on experience with Docker and containerization technologies • Advanced knowledge of cloud platforms (AWS, Azure, or GCP) and Infrastructure as Code tools such as Terraform, Ansible, or CloudFormation • Expert-level understanding of networking fundamentals • Experience integrating and troubleshooting APIs at scale • Hands-on expertise with queries and troubleshooting in observability platforms such as Datadog • Strong scripting and automation skills in Bash & Python • Demonstrated self-direction and continuous learning • Proven experience operating in complex enterprise environments • Deep familiarity with identity and access management systems • Solid understanding of database concepts

🏖️ Benefits

• Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Competitive salary • Equity package in the form of stock options