Staff Technical Support Engineer

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

📞 Support Engineer

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Proscia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧬 Biotechnology

Artificial Intelligence • Healthcare Insurance • Biotechnology

Proscia is a company focused on enhancing pathology laboratories with its AI-powered digital workflows and enterprise software platform called Concentriq. This platform enables anatomic pathology laboratories to achieve full digitization, improve diagnostic quality, and drive efficiency in research and development processes across life sciences. Proscia’s solutions leverage AI applications to accelerate drug discovery and development, and support real-world data solutions for precision medicine. The company is dedicated to perfecting cancer diagnosis through intelligent software, positioning itself as an innovator in digital pathology and AI solutions for modern laboratories.

📋 Description

• Hunt down systemic risks and recurring failure patterns before they surface as a wave of tickets • Take the ambiguous, business-critical, multi-system problems no one else can crack • Gather evidence, form and test hypotheses, reproduce the worst defects in lab environments • Partner with Engineering, Product, and QA on roadmap decisions • Mentor and coach engineers, lead technical training and pairing • Run the complex upgrades, migrations, and provisioning efforts • Lead customer communication and live troubleshooting on major incident calls

🎯 Requirements

• 8+ years in technical, customer-facing engineering roles • A drive to solve difficult problems for their own sake • A track record of getting ahead of problems and spotting systemic patterns • Comfort in ambiguity: analyze complex, messy data, make high-stakes calls independently • Owned a technical escalation process end-to-end and at scale • Deep troubleshooting across distributed systems • Advanced knowledge or expertise in some or all of: Linux, Kubernetes, Docker Compose, and SQL • You’ve made AI tools a default part of how you investigate, reason, and build • Experience influencing product or engineering roadmaps from support and customer data (nice-to-have)

🏖️ Benefits

• Competitive pay • Savings options • Schedule options • Insurance options that promote long-term health and personal growth • Creative and agile office environment