Staff Technical Support Engineer

Job not on LinkedIn

🕒 July 16

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 43%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Proscia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧬 Biotechnology

Artificial Intelligence • Healthcare Insurance • Biotechnology

Proscia is a company focused on enhancing pathology laboratories with its AI-powered digital workflows and enterprise software platform called Concentriq. This platform enables anatomic pathology laboratories to achieve full digitization, improve diagnostic quality, and drive efficiency in research and development processes across life sciences. Proscia’s solutions leverage AI applications to accelerate drug discovery and development, and support real-world data solutions for precision medicine. The company is dedicated to perfecting cancer diagnosis through intelligent software, positioning itself as an innovator in digital pathology and AI solutions for modern laboratories.

📋 Description

• Own Proscia’s hardest customer problems end-to-end • Identify systemic faults and recurring failure patterns before they become ticket clusters • Monitor signals across the customer base and stay ahead of new releases • Drive preventative fixes that remove categories of support issues • Investigate ambiguous, business-critical, multi-system problems • Gather evidence, test hypotheses, reproduce defects in lab environments, and determine root causes across applications, infrastructure, and live customer environments • Partner with Engineering, Product, and QA on roadmap decisions and issue-handling processes • Represent the customer voice in product and infrastructure planning • Mentor and coach engineers • Lead technical training and pairing • Set documentation and knowledge-quality standards • Build onboarding and career frameworks • Lead complex upgrades, migrations, and provisioning efforts • Lead critical incidents through customer communication and live troubleshooting on major incident calls

🎯 Requirements

• 8+ years in technical, customer-facing engineering roles, including senior or lead-level scope • Experience getting ahead of problems and spotting systemic patterns • Track record driving preventative fixes that measurably reduce escalation volume • Ability to analyze complex, messy data and make high-stakes decisions independently in ambiguous situations • Experience owning a technical escalation process end-to-end and at scale, from customer request through Engineering and Product • Deep troubleshooting across distributed systems • Strong command of network architecture, infrastructure fundamentals, and modern remote-diagnosis techniques • Advanced knowledge or expertise in Linux, Kubernetes, Docker Compose, and SQL • Experience using AI tools for investigation, reasoning, and building, with ability to validate and constrain outputs • Experience mentoring, setting technical standards, and advocating for customers across an organization • Nice-to-have: experience influencing product or engineering roadmaps from support and customer data • Nice-to-have: knowledge of digital pathology or experience in healthcare, regulated, or mission-critical environments • Nice-to-have: open-source work, side projects, or a portfolio • Nice-to-have: background spanning multiple domains

🏖️ Benefits

• Competitive pay • Savings options • Schedule options • Insurance options • Support for long-term health and personal growth • Remote work arrangement

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