Senior Business System Analyst

🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hotwire Communications Ltd

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Hotwire Communications Ltd is a fiber‑optic telecommunications company operating under the Fision brand that builds and operates 100% fiber networks to deliver high‑speed, symmetrical gigabit internet to residential communities and business customers. The company provides bundled connectivity services — including managed Wi‑Fi, TV, digital phone, security, and home automation — for single‑family homes, multifamily and HOAs, hospitality, student housing, senior living, and other enterprise customers across multiple U. S. states. Hotwire emphasizes concierge‑level customer service, scalable network infrastructure, and enterprise-grade solutions for community-wide deployments.

📋 Description

• Serve as senior business analyst and platform owner for the Amdocs suite (CRM, Billing, Order Management) and FSM/dispatch platforms • Set platform objectives aligned with Corporate Strategy, Employee Experience priorities, and Customer Experience priorities • Define project scope, requirements, and objectives across the Amdocs and FSM ecosystem • Coordinate internal resources and third-party vendors to document issue statements, business requirements, and ROI • Facilitate workshops with care, billing, dispatch, and field operations stakeholders • Diagram and redesign cross-functional customer journeys and business processes spanning order-to-activation, billing, and field service • Author business and functional requirements, user stories, and integration specifications • Design integration and process improvements between Amdocs, FSM/dispatch, workforce management, and adjacent enterprise systems • Define test plan criteria and execute UAT/SIT in production-like environments before release • Identify customer friction points, automation opportunities, and AI-enabled enhancements • Maintain a prioritized continuous-improvement backlog • Own functional documentation, configuration standards, and platform governance • Monitor project progress and platform health, resolve problems, publish progress reports, and advocate action against CX metrics • Partner with Hotwire peers to streamline processes and drive end-to-end improvements • Provide overall support to cross-functional teams • Perform other duties as assigned by Supervisor

🎯 Requirements

• Bachelor’s degree in business, design, or information technology • Minimum of five (5) years’ experience as a Senior Business Analyst, Platform Owner, Architect, or Consultant in operations, employee tools, digital/online, or customer experience functions • Hands-on experience with Amdocs (CRM, Billing, Order/Service Management or CES) and Field Service Management (FSM) / dispatch platforms • Demonstrated experience with enterprise integrations, process optimization, and workflow automation across front- and back-office systems • Ability to analyze and interpret data and present visual representations • Expert-level computer literacy with proficiency in Microsoft Office products including Excel, PowerPoint, Word, and Visio • Excellent analytical skills and ability to accurately interpret complex documents and policies • Experience in reporting and analysis, CX metrics (CSAT, NPS, FCR), and ROI analysis • Must embrace company principles and demonstrate understanding of Hotwire’s “White Glove” culture • Strong understanding of contract language and other agreements • Understanding of service delivery, construction, sales engineering, project management, contact center, and field operations teams • Strong time management and organizational skills and knowledge to meet deadlines • Ability to prepare presentations, summary reports, and develop and deliver executive-level communications • Experience understanding various user (internal customer) types and driving their satisfaction and engagement in the tools/software they rely on • Ability to influence stakeholders and work closely with them to determine acceptable solutions • Ability to effectively engage/interact/communicate with all levels within the organization and external stakeholders • Field Service Management (FSM) systems: migrating to a new FSM system preferred • Experience with Oracle FSM preferred • Must have experience designing and leading improvements to FSM systems that improve employee productivity and deliver a great employee experience

🏖️ Benefits

• Comprehensive Healthcare/Dental/Vision Plans • 401K Retirement Plan with Company Match • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) • Paid Volunteer Time • Paid Parental Leave • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire • Discounted service offerings for high-speed internet, video service, phone, and security service • Employee Referral Bonuses • Exclusive Entertainment Discounts/Perks

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