Senior Manager, Payroll Connection & Integration Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135k - $145k / year

⏰ Full Time

🟠 Senior

🧾 Payroll

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Human Interest

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💸 Finance

💳 Fintech

💰 $200M Series D on 2021-08

Finance • Fintech

Human Interest is a company that provides affordable and full-service 401(k) and 403(b) retirement plans, primarily targeting small and medium-sized businesses. Founded in 2015, they aim to streamline the retirement planning process through seamless payroll integrations with over 500 leading payroll systems. The company emphasizes low-cost funds and zero transaction fees, and offers customizable retirement solutions to meet the diverse needs of employers and their employees. Human Interest also provides investment advisory services through its subsidiary, Human Interest Advisors LLC. Their goal is to make retirement benefits accessible to businesses of varying sizes, enhancing employee financial wellness and satisfaction.

📋 Description

• Lead payroll connection and integration operations teams, directly managing 2 Payroll Connection Managers and overseeing frontline operational teams • Report to the Director of Customer Operations- Money In • Translate high-level strategy into actionable operational execution • Drive velocity, throughput, and seamless payroll connectivity for clients and plan participants • Mentor and scale people leaders • Manage high-volume payroll connections and improve payroll connection timelines • Partner with external payroll providers and technology partners on escalations, root-cause analyses, and long-term resolutions • Own metrics for SLA adherence, quality, accuracy, and cycle times • Use data, capacity modeling, and optimization reports to improve throughput • Partner cross-functionally with Customer Success, Operations, Sales Activations, Product, Engineering, and Sales • Maintain controls across payroll transaction lifecycles and mitigate operational risks • Lead client-experience evaluations and deep-dive root-cause analyses • Drive workflow automation, process standardization, and system enhancements • Lead organizational and technological change and provide executive operational reporting

🎯 Requirements

• 4+ years of operational management experience in financial services, fintech, 401(k) retirement services, or SaaS • 2+ years specifically managing People Managers/Leaders • Deep understanding of payroll integrations, including APIs, SFTP, and file feeds • Understanding of transaction lifecycles, money movement processes, and operational risk controls in regulated environments • Track record leading complex operational initiatives, integration enhancements, operational decisions, governance frameworks, and multi-phased migration plans • Experience developing direct-report managers, setting expectations, managing performance, and building high-performing operational teams • Ability to use complex data reports, staffing models, and SLA metrics for decision-making • Ability to partner with Sales, Product & Engineering, Implementation, and Customer Success leadership • Experience designing end-to-end operational improvements, scaling processes, and leading large teams through organizational change

🏖️ Benefits

• Dollar-for-dollar 401(k) employer match up to 4% of compensation, immediately vested, with $0 plan fees • Top-of-the-line health plans • Dental and vision insurance • Competitive time off and parental leave • Unlimited access to Addition Wealth digital tools, financial professionals, and knowledge center • Lyra enhanced mental health support for employees and dependents • Carrot fertility healthcare and family-forming benefits • Candidly student loan resources • Monthly work-from-home stipend • Quarterly lifestyle stipend • Team-building experiences, virtual social events, and team offsites