Care Management Support Assistant

🕒 September 1

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Utilize Humana's Medicaid training to perform administrative and member support tasks • Perform installation, implementation, client support, client services, client administration, customer service, enrollment, and eligibility tasks • Handle claims processing and call center operations • Investigate and settle claims and customer service issues • Outreach to parents or facilities to confirm PPEC services and schedule face-to-face visits • Verify ABA authorizations and services • Assist members with payment for past-due utilities, internet, or housing assistance • Conduct extensive research as needed • Collaborate with the Market and Care Managers regarding member needs • Prioritize requests and interpret and adapt administrative procedures, processes, and techniques

🎯 Requirements

• Transitioning Service Member eligible to participate in SkillBridge or military spouse eligible to participate in the military spouse fellowship • Minimum 1 year of customer service experience, including typing/data entry • Professional healthcare experience or education in a healthcare discipline • Proficient in Microsoft Office Outlook and Word • Working knowledge of computers, or demonstrated technical skills with new systems • Ability to work with multiple screens and databases while performing data entry • Must be a Military Spouse approved for this internship • Minimum internet speed of 25 Mbps download and 10 Mbps upload • Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

🏖️ Benefits

• Unpaid internship • Remote work arrangement • Occasional travel to Humana offices for training or meetings • Employer-provided Medicaid training • Dedicated work-from-home space and internet requirements to support work with member PHI/HIPAA information