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Community Resource Navigator

🔥 0 minutes ago

🧀 Wisconsin – Remote

infoinfo

💵 $41.9k - $56.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Logo of Humana

Humana

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Conduct outreach to designated members through face-to-face visits, phone calls, and mail • Engage difficult-to-reach members, including in-person contact when necessary • Help members navigate health care and social service systems • Assist with applications, transportation arrangements, appointment scheduling, and accompaniment • Coordinate access to food, housing, benefits, transportation, utilities, safety, and income supports • Communicate member needs to the Interdisciplinary Care Team • Complete initial and periodic needs assessments • Help develop and implement member-centered care plans • Assess readiness to change and support healthier daily routines • Provide informal counseling, motivational support, goal setting, and action planning • Support chronic disease management for members and families • Identify and follow up on referrals to community-based resources • Develop partnerships with community organizations • Use health information technology to link members with services and care teams • Document member interactions, activities, and interventions in TruCare or designated systems

🎯 Requirements

• 2+ years of experience with community resources, health agencies, or social services • 1 year of experience working with electronic documentation • Ability to travel up to 75% within Southeastern/South Central Wisconsin • Community Health Worker training or certificate, or willingness to complete within one (1) year • Bachelor's degree in social work or related field (preferred) • Knowledge and ability to facilitate use of health care system • Experience with health education, promotion and wellness, chronic disease prevention and management • Knowledge of health condition-specific treatment or management • Bilingual skills (preferred) • Valid state driver's license • Proof of personal vehicle liability insurance with at least 100/300/100 limits • Required TB screening if selected • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Mileage reimbursement for work-related travel • Remote work arrangement • Occasional travel to Humana offices for training or meetings • Dedicated-space and internet requirements for home working

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