Director, Consumer Digital Product Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $168k - $231k / year

⏰ Full Time

🔴 Lead

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working • Define and maintain tools, templates, playbooks, and standards for planning, prioritization, product delivery, measurement, and improvement • Establish governance and operating forums to clarify ownership, accelerate decisions, surface risks, and strengthen accountability • Lead operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments • Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding, and organization-wide communications • Drive culture and connectivity across Consumer Digital through engagement, transparency, collaboration, recognition, and shared priorities • Lead and develop the Consumer Digital program management team • Create performance measures and feedback loops to assess operating-model adoption and effectiveness • Advise senior leaders on operating-model choices, organizational tradeoffs, execution risks, and opportunities to improve customer and business outcomes • Partner with product, technology, design, analytics, business, and executive leaders to improve product delivery and organizational effectiveness • Develop transformation frameworks, governance models, performance metrics, communications, reporting, and executive updates • Oversee resource planning, budget development, implementation of best practices, and sustainable transformation outcomes

🎯 Requirements

• Bachelor’s degree • 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related discipline • Experience designing and implementing operating models in a large, complex organization • Experience translating enterprise or business-unit strategy into scalable governance, planning and prioritization processes, decision forums, operating rhythms, tools, templates, and performance measures adopted across multiple teams • Ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build productive relationships across product, technology, design, analytics, and business teams • Ability to navigate ambiguity, make thoughtful tradeoffs, and lead change through partnership and practical implementation • People-leadership experience, including setting clear accountabilities, coaching performance, developing talent, and building an inclusive, connected, high-performing team • Dedicated work-from-home space without ongoing interruptions to protect member PHI/HIPAA information • Home internet with at least 25 Mbps download and 10 Mbps upload speeds • Preferred: experience in healthcare, consumer digital, or another highly regulated and customer-centered industry • Preferred: experience with modern product management practices, portfolio management, agile delivery, design, analytics, and technology operating models • Preferred: experience advising Vice President-level or equivalent senior leaders • Preferred: experience establishing enterprise-wide standards with appropriate team flexibility • Preferred: experience developing executive communications, performance reporting, and decision materials • Preferred: advanced degree or relevant professional certification

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Wellness and smart healthcare decision support • Remote work arrangement • Occasional travel to Humana offices for training or meetings