Inbound Contacts Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $39k - $49.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Handle 40+ inbound calls daily from providers in a back-to-back call center environment • Address benefit questions, service issues, and general inquiries • Escalate unresolved and pending customer grievances • Document interactions, actions taken, and outcomes in internal systems • Resolve routine to moderately complex issues using established guidelines and workflows • Identify issues requiring escalation and hand off to appropriate teams • Meet quality, productivity, and customer experience expectations • Support members and providers by answering questions, resolving concerns, and guiding them through next steps • Deliver empathetic, accountable, high-quality customer experiences • Attend virtual training and required leadership meetings with camera on

🎯 Requirements

• 2+ years of Customer Service experience • Strong typing and computer navigation skills • Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously • Effective verbal and listening communication skills • Ability to work any 8-hour shift between 8:00 am and 8:00 pm Eastern Time, Monday–Friday, after training • Ability to attend 6–7 weeks of virtual training from 9:00 am to 5:30 pm Eastern Time, Monday–Friday • Must work from a quiet, dedicated space protecting member PHI/HIPAA information • Self-provided internet service with at least 25 Mbps download and 10 Mbps upload speeds • Willingness to remain in the position for twelve months before applying to other Humana opportunities outside the team • Preferred: Associate's or Bachelor's Degree • Preferred: Prior inbound call center experience • Preferred: Prior Healthcare experience • Preferred: Bilingual English and Spanish, with ability to read, write, and speak both languages • Bilingual applicants must complete the Interagency Language Rating (ILR) test

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Personal wellness and smart healthcare decision support • Virtual training • Occasional travel to Humana offices for training or meetings