Medicare Sales & Service Agent

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $40.6k - $75.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Handle inbound and outbound customer interactions professionally, empathetically, and compliantly • Provide approved factual information, fulfill material requests, and assist with general non-licensed service needs • Document interactions accurately and route sales, plan recommendation, enrollment, and other licensed requests to licensed agents • Follow approved scripts, workflows, privacy requirements, quality standards, and escalation procedures • Learn Medicare, IFG operations, the multi-carrier environment, and customer-support systems • Support AEP service levels through dependable attendance, schedule flexibility, and effective use of multiple systems • Participate in company-supported health insurance licensing preparation and complete required state licensing exams • Complete compliance, product, carrier, system, customer experience, and role-readiness training • Potentially transition into a Licensed Medicare Sales Agent or Licensed Customer Success Agent role after licensing, training, readiness requirements, and business approval • As a Licensed Medicare Sales Agent, connect with customers, assess needs, explain Medicare plan options, follow up on leads, overcome objections, close sales, and document activity • As a Licensed Customer Success Agent, explain plan benefits and services, resolve eligibility, enrollment, plan-change, and service questions, and support customer satisfaction and retention • Collaborate with sales agents, carrier partners, and internal teams to resolve customer needs • Work 40 hours per week, initially supporting non-licensed AEP customer service before licensing and role-specific training • Occasionally travel to Humana offices for training or meetings

🎯 Requirements

• At least 3 years of customer service experience in retail, a call center, healthcare, sales, or a similar customer-facing environment • No health insurance license is required at the time of hire • Ability and commitment to study for, pass, and obtain the required state Health Insurance License by the start of 2027 • Obtaining and maintaining the required license is a condition of continued progression and employment in a licensed role • Strong communication, listening, problem-solving, and relationship-building skills • Comfort learning new healthcare concepts and navigating multiple computer systems at the same time • Customer-focused, dependable, adaptable, and able to succeed in a fast-paced, metrics-driven environment • Availability to work flexible schedules, including evenings, weekends, and overtime during peak periods • A professional, quiet, and distraction-free home workspace that protects customer information • Healthcare, insurance, Medicare, telesales, retail sales, or high-volume call center experience preferred • Experience using Salesforce or a similar CRM platform and Microsoft Office applications preferred • Experience in a brokerage or multi-carrier environment preferred • Bilingual or multilingual skills preferred • Self-provided internet service with minimum download speed of 25 Mbps and upload speed of 10 Mbps • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Company-supported health insurance licensing preparation and training • Fully remote work-at-home arrangement • Potential incentive or commission opportunity after transition into a licensed role