Senior Process Improvement Professional

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $94.1k - $129.4k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Lead progress and execution for assigned process improvements • Coordinate day-to-day activities for assigned CPES workstreams, including milestones, timelines, deliverables, and implementation activities • Monitor progress against operational timelines and help ensure work is completed on schedule • Create, maintain, and update standard operating procedures, process maps, operational documentation, governance materials, and document review artifacts • Ensure assigned processes are clear, current, consistently followed, and aligned with operational standards • Partner with stakeholders across business areas to coordinate cross-functional deliverables and support alignment on operational initiatives • Support governance meetings and follow-up activities, including tracking decisions, risks, issues, and action items • Facilitate communication across teams to support timely execution and stakeholder readiness • Prepare teams for implementation and monitor required deliverables • Identify potential risks or gaps and assist with issue resolution and escalation • Identify opportunities to improve processes, increase efficiency, strengthen standardization, and apply lessons learned and best practices across enterprise operations

🎯 Requirements

• Bachelor’s Degree or equivalent work experience • 3+ years of full-time work experience in operations, project coordination, process management, business execution, regulatory operations, healthcare operations, or a related field • Experience managing operational processes, workstreams, timelines, deliverables, and stakeholder follow-up activities • Strong organizational skills with the ability to manage multiple priorities and deadlines • Ability to create and maintain process documentation, standard operating procedures, process maps, or governance materials • Strong written and verbal communication skills with the ability to coordinate across cross-functional teams • Ability to identify risks, track issues, support resolution, and escalate concerns appropriately • Strong attention to detail and commitment to operational consistency and accuracy • Collaborative, flexible, and team-oriented working style • Lean Six Sigma Green Belt or Black Belt preferred • Background supporting payor operations, with a focus on operational efficiency and process optimization preferred • Experience supporting governance forums, executive reporting, operational readiness, or implementation planning preferred • Experience with process improvement, standardization, workflow documentation, or continuous improvement initiatives preferred • Familiarity with enterprise operations, product operations, compliance-driven processes, or annual product lifecycle activities preferred • Project management, process improvement, or healthcare-related certification preferred • Minimum internet speed of 25 Mbps download and 10 Mbps upload for home or hybrid home/office employees • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Remote work arrangement • Flexible work location options • Occasional training or meeting travel opportunities