Supervisor, Consumer Engagement

🔥 13 hours ago

🌵 Arizona, Colorado, +8 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $65k - $88.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Supervise, motivate, and develop Consumer Engagement associates • Drive high-quality service and achievement of performance targets • Foster engagement, collaboration, continuous improvement, and Humana values • Provide regular feedback, conduct performance reviews, and facilitate training • Oversee member education, engagement, and mail-order pharmacy enrollment operations • Ensure adherence to guidelines, protocols, and compliance standards • Support empathetic, solution-oriented member service and advocacy • Guide associates in motivational techniques and personalized pharmacy-benefit education • Coordinate team participation in special projects, campaigns, and Annual Enrollment Period events • Collaborate with management, QA, and cross-functional partners on initiatives and innovation • Monitor call quality, conversion rates, and campaign outcomes • Identify process improvements and implement solutions • Enforce policies, scripting protocols, confidentiality requirements, and consistent service delivery

🎯 Requirements

• High school diploma or equivalent required • 2+ years supervisory experience in customer service, consumer engagement, pharmacy benefit, healthcare, or related operational roles • Must reside in AZ, TX, FL, OH, NC, KY, IN, CO, OK, TN, or VA • Meet Work at Home eligibility requirements, including satisfactory internet speeds and a separate workspace • Ability to work in a structured, metric-driven environment with daily, weekly, and monthly performance goals • Proficiency in Microsoft Office Programs: Word, PowerPoint, Excel • Commitment to operational excellence and continuous improvement • Demonstrated ability to motivate teams and drive engagement • Passion for improving consumer experiences • Associate's or Bachelor's Degree preferred • Strong communication, coaching, and problem-solving skills • Familiarity with pharmacy benefit offerings, mail-order processes, and member advocacy • Experience with technology platforms such as Genesys, Verint, Workday, or digital engagement tools • Familiarity with PBM systems, Humana tools, or pharmacy benefit structures • General understanding of economic, financial, and operational concepts • Bilingual Spanish/English is a plus but not required • Ability to work Monday-Friday during 8:00am-11:00pm ET and Saturday during 8:00am-6:30pm ET • Minimum internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental, and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Work at Home opportunity • Occasional travel to Humana offices for training or meetings may be required