Service Delivery Analyst Director

Job not on LinkedIn

🔥 53 minutes ago

🇺🇸 United States – Remote

💵 $162.5k - $211.3k / year

⏰ Full Time

🔴 Lead

🧐 Analyst

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Hummingbird Healthcare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Hummingbird Healthcare is a company focused on transforming patient access and experience in healthcare systems. By leveraging technology and optimizing processes, Hummingbird helps healthcare providers enhance patient care through standardized, centralized, and anticipatory service models. They offer services including Patient Access as a Service and Epic as a Service, aiming to remove friction in healthcare access and provide personalized experiences for patients and providers. Founded with the belief that healthcare systems should be unburdened, Hummingbird strives to align and manage technology, people, and processes to enable exceptional patient care. With a senior leadership team knowledgeable in operations, patient access, and technology, Hummingbird Healthcare is dedicated to making a significant impact in the healthcare industry.

📋 Description

• Lead and develop a team of Epic analysts, supervisors, and managers • Set clear standards and hold the team accountable for consistent, scalable delivery • Coach and support newer and first-time managers • Hire, onboard, and retain Epic talent • Manage staffing and allocation assignments • Create development paths for analysts toward consultant roles and support specialists toward analyst roles • Direct staffing, utilization, and allocation decisions • Contribute to delivery as a senior practitioner across Cadence, Prelude, Ambulatory, and MyChart • Own Epic certification tracking and training-fund allocation • Schedule new certifications and maintain cross-skilling across teams • Establish operating rhythms to provide visibility into workload, capacity, risk, and throughput • Surface issues early with stakeholders • Partner across functions to align delivery with strategy and resolve dependencies • Support proposals, scopes of work, and sales-to-delivery transitions • Address performance concerns fairly and decisively

🎯 Requirements

• 8+ years of relevant experience, including 4+ years leading teams or functional work • Active Epic certifications, especially Cadence, Prelude, Ambulatory, or MyChart, with real build or application experience • Experience leading a team of Epic analysts and the supervisors or managers who lead them • Track record of recruiting, developing, and retaining strong talent • Hands-on Epic application knowledge • Ability to guide analysts through complex, ambiguous problems • Passion for growing people and leaders, including giving and receiving direct feedback • Proven ability to own strategy, operating approach, and end-to-end outcomes for a service delivery area, program, or client operation • Strong executive communication and cross-functional collaboration skills • Ability to make delivery tradeoffs and resolve performance risks across people, process, and resourcing • Prior experience working at Epic is highly preferred • Familiarity with the Epic certification process and training-fund management • Experience building scalable standards in a remote, fast-growing organization • Legally authorized to work in the United States without sponsorship • Must work from a location within the United States with consistent Internet service • Must maintain full attention during scheduled work hours; overlapping outside employment or job stacking is not allowed • Must be on camera during training and when needed during the workday after training ends

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Paid time off • 401(k) • Parental leave • Career development support • Consistent Internet service required for remote work • Camera-ready work environment during training and when needed during the workday

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