Technical Account Manager – III

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Huntress

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Huntress is a cybersecurity firm that provides managed detection, investigation, and response solutions to protect endpoints, identities, and email environments. It offers a platform with managed EDR, security awareness training, ITDR for Microsoft 365, and SIEM solutions, all supported by a 24/7 Security Operations Center. Huntress is designed to secure small and medium-sized businesses against cyber threats. Their services help organizations across industries, ensuring robust protection and compliance, especially in environments like education, finance, healthcare, manufacturing, and government.

📋 Description

• Serve as the primary technical liaison post-sales • Provide high-quality post-sales technical support using a consultative approach • Help customers and partners maximize value from the Huntress Platform • Troubleshoot product break-fix issues • Coordinate with internal Huntress teams to deliver solutions that support long-term partner/customer relationships • Work with product and engineering to escalate and resolve complex technical issues beyond standard support • Monitor support interactions, advocate internally for customers, respond to escalations, and proactively escalate issues • Ensure partners/customers effectively use Huntress products to achieve business objectives • Provide post-sales training and identify additional product and expansion opportunities through technically led QBRs • Lead training sessions on product usage and best practices at events • Relay partner/customer feedback to Product Management for product improvements • Support customer onboarding, adoption, and time to value • Educate customers on improving their security posture with Huntress • Identify up-sell and cross-sell opportunities during technical account reviews • Participate in product surveys and research on new capabilities and offerings • Work with the Huntress Community Team on roadshows and peer groups • Spot improvement opportunities in a fast-moving environment

🎯 Requirements

• 6+ years of experience working in Technical Account Management, pre-sales, or similar work • Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc. • Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation • Strong understanding of network design, hardening techniques, and troubleshooting • Experience working in or with MSPs and/or VARs • Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives • Effective time management and organizational skills • Experience with malware, threat intelligence, and/or sandbox analysis • Experience with programming or scripting languages such as PowerShell, Python, and Bash • Experience with cloud platforms such as AWS, Azure, GCP, etc. • Familiarity with MSP tools such as RMMs and PSAs • Familiarity with working with SIEM tools like Elastic, Splunk, etc. • Strong self-starter with the ability to work independently • Comfortable traveling 25% of the time and meeting face-to-face with customers • Comfortable presenting in front of groups

🏖️ Benefits

• 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth • Equity

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