ServiceNow Business Process Consultant – Manager

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🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $145k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Huron

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Huron Consulting Group is a global consultancy that provides a wide range of services including strategy, operations, advisory, digital, technology, and analytics solutions to various sectors such as healthcare, education, energy, and financial services. Huron helps organizations navigate complex challenges and drive growth through tailored solutions and innovative strategies. The company employs a team of experts dedicated to delivering high-impact solutions that address the unique needs of each client, focusing on areas such as managed services, outsourcing, and leadership development.

📋 Description

• Analyze process data, identify trends, and draw insights to inform decision-making • Troubleshoot process issues, identify root causes, and propose improvement solutions • Develop performance metrics and KPIs for automation initiatives • Collaborate with cross-functional teams, stakeholders, clients, and project team members • Develop PowerPoint visualizations and slide decks to share updates and recommendations • Facilitate workshops and collaborative sessions to gather requirements and define future-state processes • Define and document user stories and acceptance criteria • Provide demonstrations of out-of-box ServiceNow functionality • Support clients in developing and executing end-to-end User Acceptance Test plans • Work with technical leaders to configure, implement, and optimize automation software • Support project planning, scheduling, tracking, documentation, and risk management • Run scrum standups and coordinate project activities and deliverables • Ensure alignment with project timelines and objectives • Tailor automation solutions to industry-specific business needs • Continue ServiceNow training and adapt to changing project requirements

🎯 Requirements

• Bachelor’s or Master’s degree in a related field or equivalent work experience • 3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations, preferably with a ServiceNow Elite-level partner • At least 6 greenfield implementations across multiple ServiceNow modules as a business process consultant, including NowAssist and AI Agents • Experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, or GRC preferred • Current ServiceNow Certified System Administrator (CSA) REQUIRED • ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED • Agile 2.0 and Test Management 2.0 training and/or multiple micro-certifications • Completion of ServiceNow Fundamentals for multiple ServiceNow applications, with strong preference for CSM, HRSD, SPM, GRC, and/or Enterprise Asset Management • Strong user story definition and documentation skills • Experience with Agile methods, including hybrid Waterfall/Agile methods used for ServiceNow implementations • Knowledge or experience with NowCreate/ServiceNow Best Practices • Strong problem-solving and critical-thinking skills • Strong analytical skills with functional or technical acumen and hands-on expertise with cloud-based enterprise solutions • Strong verbal and written communication skills • Willingness to travel up to 30% for client engagements and team collaboration • Flexible living location across the U.S. and Canada

🏖️ Benefits

• Annual incentive compensation program • Medical coverage • Dental coverage • Vision coverage • Wellness programs • 401(k) plan with a generous employer match • Employee stock purchase plan • Generous Paid Time Off policy • Paid parental leave • Adoption assistance • Free annual health screenings and coaching • Bank at work • On-site workshops • Ongoing programs recognizing major events in the lives of employees