Services Portfolio Strategy – Design Lead

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $170k - $200k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Define and own the enterprise service offering design framework, taxonomy, and schema • Establish categories, scope, deliverables, pricing constructs, customer outcomes, value definitions, delivery models, and operational considerations • Lead the design of strategic, complex, and transformational service offerings • Ensure services are differentiated, scalable, repeatable, operationally viable, and aligned to portfolio strategy • Drive innovation in service design, including AI-enabled services, autonomous service experiences, outcome-based models, consumption and subscription offerings, modular architectures, and integrated product-and-services solutions • Partner with Finance and business leaders to define pricing design standards, value frameworks, monetization approaches, governance guardrails, and profitability objectives • Collaborate with Service Portfolio Management, Product Management, Product Marketing, Finance, Sales, Marketing, Delivery, and Customer Success • Mentor, coach, and develop Service Portfolio Managers and cross-functional stakeholders • Provide leadership with informed perspectives on organizational service design capabilities and readiness

🎯 Requirements

• Extensive experience in service portfolio management, service design, product management, or a related strategic discipline • Demonstrated success defining enterprise-level strategies, frameworks, and standards that drive broad organizational adoption and measurable business outcomes • Deep expertise in service design methodologies, outcome-based offerings, portfolio strategy, and commercialization approaches • Advanced knowledge of pricing, packaging, monetization, profitability analysis, and customer value frameworks • Exceptional communication, facilitation, stakeholder management, and executive influence skills • Ability to lead through influence across cross-functional teams • Experience designing AI-enabled services or autonomous service experiences within an enterprise environment • Familiarity with consumption-based, subscription-based, or modular service architectures and go-to-market commercialization strategies • Strong analytical, systems thinking, and strategic problem-solving capabilities • Track record of thought leadership, knowledge sharing, industry best practice promotion, and contributions that elevate team and organizational capability • Experience mentoring or developing portfolio or product management professionals in a fast-paced, matrixed organization

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and community giving campaigns