Clinical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

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Hyperfine

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Hyperfine is a pioneering architectural firm named Études, which is committed to innovation and sustainability, merging creativity with functionality to redefine architectural excellence. The company offers a comprehensive suite of professional services catering to diverse clients, such as homeowners and commercial developers, focusing on renovation, restoration, consulting, and project management. Through the Études Architect App, it provides collaborative opportunities for architects, showcasing projects and offering exclusive design insights. The firm emphasizes the fusion of imagination and expertise, as reflected in their architectural solutions and thought-provoking articles available through their newsletter.

📋 Description

• Train hospital staff on the safe and effective use and operation of Hyperfine products in clinical areas • Amend workflows and optimize product value and utilization • Provide customized training and support for new Swoop System operators • Maintain strategic relationships and provide post-installation support • Develop account relationships with hospital personnel and consult on best practices and use cases • Provide R&D with clinical input and feedback for new projects • Support product evaluations and clinical studies • Optimize customer standard procedures and workflows • Support adoption and utilization activities and escalate retention or expansion opportunities • Collaborate with Sales during sales cycles, including accompanying site visits for demonstrations • Support Swoop utilization activities and assigned opportunities • Partner with internal stakeholders to share feedback, identify trends, and increase value for customers and Hyperfine • Identify attrition risks and product gaps and escalate them with recommended follow-up actions • Provide customer success support to installed-base and prospective customers • Represent Hyperfine and demonstrate products at trade shows and society meetings • Support MRI peer champion and Key Opinion Leader development • Support scanner software and firmware upgrades • Perform scanner implementations at customer sites • Conduct virtual and on-site scanner training • Participate in image reviews with customer physicians and Hyperfine medical officers • Provide image demonstration backup and case reviews with healthcare staff • Provide trade show image support and case reviews

🎯 Requirements

• Associate’s degree in Radiology Sciences or related field • Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance) or equivalent • 3+ years’ experience in clinical MR imaging or similar experience, such as 3+ years X-ray + 2 years in MRI in a hospital setting • 2+ years’ experience operating in clinical applications or clinical training experience • In-depth knowledge of the critical care setting to make consultative clinical recommendations • Experience working with physicians, business administration, and clinical stakeholders • MRI safety and screening knowledge, including analyzing contraindications for portable low-field versus high-field MR • MRI sequence and protocol understanding and workflow optimization • Strong computer skills • Excellent written and verbal communication skills • Ability to travel up to 75% of the time within and outside the territory, including occasional weekend travel • Ability to work long hours and execute under pressure with short turnaround times • Live near a major airport • Have an automobile for ground-based transportation • Reside in assigned territory and work from a home-based office • Applicants must be authorized to work for any employer in the United States; Hyperfine cannot provide or assume employment visa sponsorship

🏖️ Benefits

• Eligible to participate in Hyperfine's corporate bonus and equity plans • Home-based office arrangement • Travel expenses implied by company-supported travel requirements

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