Customer Care Support Specialist

🔥 4 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $23 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Stryker

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1941

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

📋 Description

• Respond to customer inquiries via phone, email, and CRM systems • Provide information on product specifications, pricing, availability, delivery timelines, and shipping status • Process customer purchase orders through CRM and ERP systems • Maintain accurate customer profiles, purchase orders, and supporting documentation • Coordinate Return Material Authorizations (RMAs) and communicate return instructions • Research and resolve order, invoice, pricing, shipping, and credit discrepancies • Process credit and rebill transactions • Build and maintain positive customer relationships through professional communication and proactive follow-up • Collaborate with Finance, Distribution, Marketing, Purchasing, and Inventory Management • Identify workflow improvements and support LEAN principles and continuous improvement initiatives • Ensure compliance with quality and regulatory requirements and support service level expectations

🎯 Requirements

• High School Diploma or equivalent • 3+ years of relevant experience • Preference for candidates in Arizona • Preference for candidates in the Pacific or Mountain Time Zone • Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems • Proficiency with data analysis tools, including queries and pivot tables • Ability to work Monday–Friday, 8:00 AM–5:00 PM PT, with required overtime as necessary

🏖️ Benefits

• Remote work flexibility • Monday–Friday schedule • Paid overtime as necessary • Travel requirement: 0%

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume