Customer Service Manager

Job not on LinkedIn

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🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $67.2k - $89.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Manage a team of Customer Service Representatives in a service-related call center and/or non-call center environment • Set priorities for daily operations and achieve outstanding customer service objectives • Manage first-line supervisors overseeing customer service representatives • Monitor customer service performance, inquiries, requests and problem resolution • Develop and monitor operating systems, policies, procedures, operating structures and information flow • Ensure work production volume and quality standards are achieved • Develop team business plans and budgets as needed • Ensure appropriate staffing levels • Provide management reports on department performance and metrics • Approve hiring, training/development and staff performance evaluation activities • Participate in long-range departmental planning and operational decisions • Provide input to, clarify or modify project plans and schedule requirements • Interact with management and peers across departments to gain cooperation, exchange technical information and present project plans and reports • Manage operations of a large functional area or department • Directly supervise exempt and non-exempt employees • Develop operational plans and integrate them with broader strategies in collaboration with Senior Management • Establish goals, assign resources and meet schedules and objectives • Drive customer loyalty, manage customer expectations, solicit feedback and ensure commitments are met • Create and implement solutions to improve business effectiveness

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • 5-7 years of experience in customer service • 3-5 years demonstrated management experience in technical title, escrow or mortgage operations • Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level • Successful track record designing, developing, and executing complex projects in area of functional expertise • Ability to establish and maintain effective working relationships at the Management level across functional groups and business units • Ability to communicate the function’s vision and department direction and set aligned goals • Familiarity with competitor, financial and industry dynamics • Ability to recruit, retain and develop talent, lead change, manage conflict and foster collaboration • High level of business acumen, strategic agility, ability to develop others, and influence change

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment

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