Client Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

BetterRX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 Private Equity Round on 2025-07

Healthcare • Pharmaceuticals • SaaS

BetterRX is a hospice-focused medication management company that provides a SaaS platform and coordinated pharmacy network to eliminate medication delays, improve nurse workflows, and control per-patient-day pharmacy spend. The platform centralizes ordering, approvals, prescribing, and reporting; offers real-time pricing and formulary guidance (BetterRX Guardrails™); integrates with major EMRs; and supports hospice and home health field operations (BetterVisit GPS). BetterRX also operates a tailored pharmacy alliance with pass-through pricing, provides 24/7 clinical and technical support, onboarding and education, and reports outcomes such as 5–6 hours saved per nurse per week and documented pharmacy cost savings for customers.

📋 Description

• Handle 20–40 inbound support calls daily and tickets from hospices and pharmacies • Answer incoming support calls promptly with minimal calls going to voicemail • Place outbound calls to check on new users, answer questions, and offer brief training sessions • Assist physicians with ePrescribing setup • Assist Client Success Managers with ad hoc client requests • Assist the Sales team with hospice research and other projects • Contribute FAQs and tutorials to the client-facing Knowledge Center • Support the Head of Client Support and CX Team with meeting and exceeding team KPIs • Provide exceptional customer service • Work closely with clients and internal cross-functional teams to support client satisfaction, retention, and service excellence

🎯 Requirements

• Prior experience in SaaS client support or as a Pharmacy Technician • Proven success in troubleshooting and problem solving via phone • Ability to build relationships with various personality types while remaining professional and calm with difficult or upset clients • Self-driven and motivated to succeed and grow in a fast-paced, changing environment • Excellent oral and written communication skills; able to explain difficult concepts in simple terms • Resourceful and well organized to ensure meticulous follow-up • Quick learner in software environments • Proficient with MS Office (Word, Excel, PowerPoint) • Ability to work 100% remote in a quiet home office with reliable, high-speed Internet access • Ability to work Monday–Friday, a 9-hour shift between 8am–8pm Eastern Time, with a 1-hour lunch • Training schedule during the first month: Monday–Friday, 9am–6pm Eastern Time • Ability to work rotating weekends as needed • Ability to work holidays as needed • Ability to work on-call shifts when needed • Pharmacy Technician license preferred but not required

🏖️ Benefits

• 100% Remote Environment • Medical, Dental, Vision, Accidental • Company paid: Short Term Disability, Long Term Disability and Life Insurance • 401k Match after 1 year of tenure (4%) • 3 weeks of PTO • 15 Holiday’s Paid Holidays • 5 Wellness Days • Ability to travel for internal company retreats (twice annually)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume