Customer Experience Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $115k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Zūm

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

📚 Education

☁️ SaaS

Transport • Education • SaaS

Zūm is a forward-thinking company revolutionizing student transportation with a focus on safety, reliability, and sustainability. The company provides an integrated platform using leading-edge technology and analytics-driven operations to offer efficient transportation solutions. Zūm is notable for its 100% carbon-neutral fleet, which includes electric vehicles, and its user-friendly apps that keep parents, drivers, and schools informed and in sync. By implementing these innovations, Zūm has already partnered with over 4,000 schools and districts, leading initiatives such as deploying the first fully electric school bus fleet in Oakland Unified School District. Their services aim to create cost and time savings while ensuring superior care and transparency for students, parents, and educational institutions.

📋 Description

• Serve as the day-to-day point of contact for assigned districts and build trusted relationships with transportation directors and district staff • Build and deliver business reviews, launch decks, and board or leadership presentations • Partner with regional Operations and yard leaders to turn district requests and commitments into action • Own communication on open issues, service concerns, and requests, with timelines, status updates, and closure • Identify service gaps, document them, and route escalations to Operations, Technology, or Finance • Monitor account health and sentiment, flag churn risk, and execute account plans • Prepare renewal materials and support rebids, renewals, and expansion opportunities • Coordinate onboarding and launch activities for new districts • Train and support district staff and families on the Zūm CMX platform and drive usage • Track health scores and KPIs, including on-time performance, response times, and sentiment • Capture district feedback and share recurring themes with Product, Technology, and Operations • Meet success milestones including district onboarding, retention and renewal targets, improved performance metrics, and contributions to the CS playbook

🎯 Requirements

• 5+ years in customer experience/success, account management, or district-level roles in student transportation, logistics, SaaS, or a similar service-critical field • Strong presentation skills, with experience building and delivering executive-ready materials to district leaders or boards • Proven ability to coordinate with operations teams and drive cross-functional work to completion • Exceptional organization and follow-through, with the ability to manage multiple districts and deadlines at once • Fluency with customer data, turned into weekly action • Exceptional written and verbal communication • Willingness to travel up to 80% within the region • Bachelor’s degree or equivalent experience

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • Holidays • Wellness • Vacation • Equity or commissions may be included as additional compensation

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume