RCS Product Support Specialist

🔥 0 minutes ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

💵 $23 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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iHeartMedia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

💼 Consulting

📣 Marketing

📱 Media

💰 Debt Financing on 2017-02

Consulting • Marketing • Media

iHeartMedia is the leading audio company in the United States, reaching 9 out of 10 Americans every month. The company operates over 860 radio broadcast stations across 160 markets, providing a mix of traditional radio, digital streaming, and podcasts, making it the top podcast publisher with over 168 million US downloads and streams. iHeartMedia is known for its innovative analytics and attribution technology, giving it a competitive advantage in advertising and media services. The company also hosts large-scale events like the iHeartRadio Jingle Ball Tour, bringing together major music acts and building strong partnerships, such as with the National Hockey League and MeatEater, Inc. , for podcast production.

📋 Description

• Serve as the primary point of contact with clients • Handle phone calls, emails, and social interactions from customers in the United States and other countries 24x7 • Provide timely and accurate answers on a wide range of topics • Document customer interactions • Identify problems and research and guide customers through corrective steps • Troubleshoot problems in software, hardware, networks, and systems • Write technical documentation used to repair software defects and deliver enhancements • Improve software system performance by identifying problems and recommending changes • Participate in educational opportunities and maintain personal networks to keep skills up to date • Work with other departments within RCS teams to extend product capabilities

🎯 Requirements

• Background in Radio automation software • Excellent customer service skills and a team focus • Attention to detail and ability to multitask in a fast-paced environment • Fundamentally sound knowledge of networking technologies, Microsoft Windows, and broadcast systems • Experience working in a Radio, IT, or an Engineering environment • Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable • Prior Customer Service experience • Ability to prioritize • Radio or TV experience • Troubleshooting and investigative skills • Ability to work alternate schedules as required • Bilingual English/Spanish abilities are a plus

🏖️ Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance (pursuant to the collective bargaining agreement if applicable) • Paid vacation and sick time • Paid company holidays • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

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