Key Account Manager – II

🔥 27 minutes ago

🇺🇸 United States – Remote

💵 $82.7k - $97.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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ICAT Logistics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

📦 Logistics

🚗 Transport

Logistics • Transport

ICAT Logistics is a company focused on logistics and transportation services. Based on the company name and the provided website assets (CSS and layout code), it appears to operate in freight, supply-chain or transport-related activities, though specific services (e. g. , freight forwarding, warehousing, last-mile delivery) are not detailed in the supplied text. The available material is primarily website styling and does not include explicit product, service, or market details, so this description is conservative and based on the company name and the context of the provided site content.

📋 Description

• Facilitate interaction between operations and sales to ensure client needs are met • Provide client services and sales support for identified accounts or assigned salespeople • Develop new business opportunities from existing clients • Exceed customer expectations • Serve as subject matter expert supporting end-to-end client needs • Oversee client inquiries via phone, email, or other channels • Track acknowledgement and response quality for key clients • Handle exceptions and internal escalations • Respond to or delegate non-sales client inquiries • Identify resource efficiencies and compile relevant marketing assets for business-development efforts • Track key account news to identify engagement and growth opportunities • Generate metrics and reports for key accounts across departments • Identify opportunities and collaborate with the sales team • Support sales and Account Management teams • Collaborate with Operations to deliver transportation and warehouse solutions • Assist with RFPs, RFQs, RFIs, and client presentations • Prepare and follow up on quotes for key clients • Conduct research and data assembly through interdepartmental collaboration • Support development of SOPs for key clients • Recommend and implement process improvements to improve profitability and efficiency • Assist in shipment origination or warehouse fulfillment as needed • Implement improved processes, procedures, and automation • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent required • 4+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience • 2+ years of freight quoting and pricing experience • Customer service experience • Intermediate skills with Microsoft Office products • Ability to plan and effectively set priorities for implementation • Proven analytic and problem-solving skills in a time-sensitive logistics environment • Ability to meet deadlines and demonstrate superior time management skills • Ability to multitask in a fast-paced work setting with strong attention to detail • Superior communication and listening skills • Ability to interact successfully across varied settings and with a broad, diverse workforce • Ability to work in a client-centric setting • Ability to adapt as priorities shift • Consistent follow-up and follow-through • Highly motivated team player with an outgoing and positive work attitude • High level of personal integrity • Adaptive to ICAT’s core values • Ability to sit for prolonged periods • Clear, easy-to-understand oral communication ability • Willingness to travel up to 10% by air and/or car

🏖️ Benefits

• Fully remote work • Flexible approach to work due to clients’ needs and project support requirements

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