Homeless Services, Coordinated Entry System Manager

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $89.6k - $152.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Provide leadership, oversight, and operational management for the Continuum of Care’s Coordinated Entry System • Ensure CES compliance with HUD requirements, CoC policies, and community standards • Supervise direct reports and CES-participating agency personnel • Serve as the primary operational liaison between the CoC and participating housing providers • Implement CES assessment tools, prioritization policies, referral processes, workflows, eligibility, and matching protocols • Develop relationships with stakeholders, community partners, and service providers • Maintain knowledge of community-based housing resources and implement accurate, timely referrals • Lead continuous quality improvement initiatives focused on effectiveness, efficiency, and equity • Facilitate provider meetings, case conferencing, operational workgroups, and implementation committees • Resolve partner concerns related to referrals, prioritization, eligibility, workflows, and housing placement • Develop communication strategies to strengthen provider participation and CES performance • Oversee CES data quality monitoring and HMIS data entry • Analyze operational performance data, report to the CoC, and develop improvement plans • Monitor system performance indicators, housing utilization rates, referral acceptance, and CES efficiency

🎯 Requirements

• Bachelor’s degree in Human Services, Public Policy and Administration, Business, Social Work, or related field; equivalent experience may be considered • Master’s degree preferred • Minimum 5 years of experience in homeless services, coordinated entry, supportive housing, housing navigation, or homelessness system operations • Proven ability to manage teams, support professional development and growth, and ensure adequate supervision • Understanding of the Continuum of Care program and HUD Coordinated Entry requirements • Experience managing multi-agency initiatives and stakeholder partnerships • Experience with HMIS or similar data systems and data-driven program management • Strong project management, facilitation, problem-solving, and organizational skills • Understanding of McKinney-Vento Act and regulations governing CoC and ESG programs preferred • Ability to prioritize and manage multiple activities simultaneously while meeting stringent deadlines preferred • Experience interpreting data and analytical reports and developing recommendations for executive leadership preferred • Experience managing compliance monitoring and performance improvement initiatives preferred • Experience developing Coordinated Entry policies, procedures, and quality assurance frameworks preferred

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs • Confidential accommodation support throughout the application and employment process