Lead Quantitative and Qualitative Researcher

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $119.3k - $202.8k / year

⏰ Full Time

🟠 Senior

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Design and lead quantitative and qualitative research studies, including surveys, interviews, usability tests, and ethnographic methods • Lead survey strategy, creation, deployment, and analysis to uncover actionable insights and measure customer sentiment • Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information • Synthesize qualitative and quantitative data into insights for design, product, and policy decisions • Translate findings into reports, personas, journey maps, service blueprints, and data visualizations • Provide strategic direction on data visualization approaches • Present findings to government stakeholders and senior leaders • Partner with CX strategists, service designers, data scientists, and technologists to validate concepts, improve usability, and enhance service delivery • Apply Human-Centered Design and service design principles across digital and non-digital touchpoints • Contribute to Voice of the Customer programs by analyzing feedback channels, comment streams, and behavioral data • Contribute to a research strategy and roadmap aligned with program and agency priorities • Collaborate with stakeholders to define CX success metrics and evaluate research-driven recommendations • Link research insights to service performance and outcomes to support continuous improvement • Adapt to evolving priorities and collaborate across multiple teams and disciplines in a contractor environment

🎯 Requirements

• 7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines • Bachelor’s degree • US Citizenship required by the federal government • Must be able to obtain Public Trust clearance • Must reside in the United States and perform the work in the United States • Familiarity with Figma for collaboration, workshopping, prototyping, and wireframing • Experience with Qualtrics for survey deployment and analytics • Experience with Usertesting.com or similar platforms for usability testing or interviews • Proficiency with Microsoft Office for analysis, reporting, and cross-team collaboration • Familiarity with Tableau, Power BI, or similar data visualization tools • Expertise in qualitative and quantitative research methods, advanced survey design, and mixed-methods synthesis • Experience conducting service design and customer experience research, including journey mapping, Voice of the Customer programs, and pain-point identification • Experience working with federal agencies

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations throughout the application and employment process • Confidential accommodation support • Benefits offerings referenced under the Transparency in Benefits Coverage Act