Director, Account Management – Partnership Build, Optimization

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🔥 0 minutes ago

🌐 United States, Canada, +2 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

🌲 North Carolina, Pennsylvania – Remote

🌲 North Carolina – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 10%

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ICON plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.

📋 Description

• Contribute to RFIs/RFPs with partnership content and partnership-level bid defenses • Engage internal and external partnership leaders to understand needs and develop fit-for-purpose infrastructure • Develop comprehensive partnership build and optimization plans • Define workstreams, milestones, dependencies, deliverables, timelines, and success measures • Establish governance structures, stakeholder engagement plans, communication frameworks, and operational processes • Evaluate partnership performance and identify optimization and efficiency improvements • Lead implementation of partnership build and optimization plans from initiation through completion • Monitor milestones, identify risks and issues, and develop mitigation strategies • Ensure deliverables are completed, documented, and transitioned into business-as-usual operations • Serve as primary contact for partnership build and optimization activities • Build relationships with sponsors, internal cross-functional stakeholders, and partnership leaders • Facilitate decision-making, issue resolution, and escalation management • Provide status updates, executive-level reporting, and progress communications • Design and facilitate Partnership Build Kick-Off Meetings • Oversee build logistics, stakeholder participation, schedules, communications, documentation, and action tracking • Deliver and roll out customized, sustainable partnership frameworks • Maintain partnership infrastructure and follow up after transitions • Design partnership health assessments, analyze results, and provide action-plan guidance • Apply partnership methodologies, tools, templates, and best practices • Capture lessons learned and contribute to continuous improvement and scalable partnership management capabilities

🎯 Requirements

• Bachelor's degree • Minimum of 5 years’ experience leading complex cross-functional initiatives, partnership implementations, program delivery, or operational transformation efforts • Minimum of 5 years’ direct Operational experience – broad working experience of operational processes involved working directly with clients in a portfolio / partnership leadership environment • Proven ability to manage multiple priorities, stakeholders, and deadlines simultaneously • Strong project planning, organization, and execution skills • Excellent communication, facilitation, presentation, and stakeholder management abilities • Experience driving initiatives through influence rather than direct authority • Demonstrated ability to identify risks, solve problems, and deliver results in dynamic environments • Legal right to work in the country where the role is based

🏖️ Benefits

• Competitive base salary and performance related incentives • Health and wellbeing programmes including medical, dental, and vision coverage where applicable • Retirement and pension plans • Life assurance and disability coverage • Employee assistance programmes and wellbeing resources • Learning and development opportunities through structured training and career pathways